Mainframe Production Support Analyst/Engineer

Saxon Global • Chandler, AZ

5d • Hybrid

About The Position

This position will be working in the Mainframe platform support group. The candidate must have Mainframe application support experience. The role involves providing Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications, monitoring production systems to ensure stability and uptime, and analyzing/troubleshooting failed mainframe jobs.

Requirements

• Strong experience in Mainframe Production Support (application support required)
• JCL
• COBOL
• CICS
• DB2
• CA7
• IDCAMS
• Mainview
• File Manager
• File Analyzer
• EZTRIEV
• Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)

Responsibilities

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed