Production Support Analyst

Genesis10•Jersey City, NJ

4h•Hybrid

About The Position

Genesis10 is seeking a Production Support Analyst for a hybrid, 12+ month contract opportunity with a Major Financial Institution in Jersey City, NJ. This role focuses on supporting in-house business applications, data pipelines, and infrastructure for middle and back-office functions related to derivative trades. The primary objectives are to ensure business continuity by promptly resolving application issues, maintain system stability using SRE methodologies, and proactively enhance reliability through effective problem management. This includes identifying and addressing complex issues, onboarding new systems with clear documentation, and creating monitoring dashboards and stability reports. The role also emphasizes eliminating toil and automating operations and monitoring.

Requirements

3–5 years of experience in production support or related roles, with demonstrated ability to navigate unstructured problems and drive clarity across teams.
Incident management and issue analysis to improve support procedures and methods.
Writing back-end queries (mid-advanced SQL), programming in Python, Perl, PowerShell for monitoring and proactive issue identification.
Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code.
Working understanding of regulatory bodies, reports, derivative trades, asset classes, and experience in the financial industry.
Experience collaborating with business and all involved parties during disruptions to ensure optimal service restoration.
Exposure to Copilot, Power Automate, or scripting to reduce repetitive effort and improve consistency.

Nice To Haves

Improving monitoring, reducing noise, and increasing diagnosability for production systems.
Driving safe technical changes across infrastructure, applications, and batch processes.
Onboarding systems with clear ownership boundaries and durable documentation.
Comfortable operating in ambiguous, high-pressure environments.
Ownership through resolution, not just escalation.
Methodical, curious, and collaborative.

Responsibilities

Address technical and data issues requiring in-depth debugging and expertise in production software applications, often in situations where the problem is not clearly defined or ownership is ambiguous.
Monitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies (batch, APIs, integrations).
Manage interfaces with upstream data pipelines, connecting signals across systems and using investigative troubleshooting (logs, documents, user inputs) to drive clarity and early detection.
Train users in need of assistance, providing structured communication and audit-safe updates during incidents.
Collaborate with peers and other teams to provide 24x6 support coverage, demonstrating ownership through resolution and comfort operating under SLA and time pressure.
Maintain documentation, runbooks, and incident records in compliance with audit requirements, defining boundaries and creating repeatable support structures for onboarding new systems.

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)