Production Support Analyst
About The Position
Provides senior level production support of Tier II applications, databases and/or systems. Provides technical support for several applications in the SDLC and troubleshoots issues. Ability to diagnose problems, define and co-ordinate the implementation of solutions individually. Ability to write, modify, and execute SQL queries for Oracle and SQL Server. Knowledge of Salesforce and Middleware solutions. Interfacing with Application Developers to communicate issues and suggest remediation. Excellent oral and written communications skills along with strong documentation skills. Resolve Incident Management issues from triage through to resolution. Managing the running of daily batch processing and scheduled production activities.
Requirements
- Excellent communication skills
- Salesforce CRM, APEX design knowledge
- IBM Middleware knowledge Data Power, ACE, OpenShift React
- Experience with development and testing of enterprise-level software architecture
- Experience with query languages such as Oracle PL/SQL
- Experience developing/optimization of query language scripts
- Experience with common data fix procedure
- Experience/understanding of agile process and its roles
- Experience using large scale version control, build and PMO tools (DevOps, etc.)
- Strong software analytic skills/experience
- Ability to write, modify, and execute SQL queries for Oracle and SQL Server
- Excellent oral and written communications skills along with strong documentation skills
Nice To Haves
- Experience in training/mentoring a junior developer is a plus
- Experience/understanding of healthcare industry is a plus
Responsibilities
- Provides senior level production support of Tier II applications, databases and/or systems
- Provide technical support for several applications in the SDLC and troubleshoots issues
- Ability to diagnose problems, define and co-ordinate the implementation of solutions individually
- Ability to write, modify, and execute SQL queries for Oracle and SQL Server
- Knowledge of Salesforce and Middleware solutions
- Interfacing with Application Developers to communicate issues and suggest remediation
- Resolve Incident Management issues from triage through to resolution
- Managing the running of daily batch processing and scheduled production activities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
