Mainframe Infrastructure Analyst

Truist Bank•Charlotte, NC

3d•Onsite

About The Position

Provides support in resolving technical issues for Truist's Mainframe applications. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution. In this capacity, performs programming, configuration, and debugging activities. 2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 3. May analyze trends with technical issues and provide input to developing short- or long-term improvements. 4. Documents all relevant end-user interactions and steps taken to resolve incidents. 5. May have occasional contact with end-users. 6. Works within standard guidelines and a high degree of supervision in order to gain practical skills. 7. Analyzes basic information and makes decisions within guidelines to solve problems.

Requirements

Bachelor's degree or an equivalent combination of education and work experience.
Understanding of application development and/or support and coding.
Foundational knowledge of business concepts and terms.
Effective verbal and written communication skills for the purpose of providing basic information about application release and deployment.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or related field
Basic knowledge of COBOL, JCL, and z/OS
Familiarity with TSO/ISPF and mainframe batch processing concepts
Exposure to DB2, IMS, or VSAM data structures
Awareness of AI tools for code analysis, documentation, and automation
Basic scripting skills (Python, Shell, or PowerShell) for process automation
Familiarity with CI/CD tools (Jenkins, GitHub Actions, or Azure DevOps)
Understanding of API integration (REST services, z/OS Connect) and hybrid architectures
Basic knowledge of SQL and data analysis concepts
Strong analytical, troubleshooting, and problem-solving skills with attention to detail

Responsibilities

Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution.
Performs programming, configuration, and debugging activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyzes trends with technical issues and provide input to developing short- or long-term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
May have occasional contact with end-users.
Works within standard guidelines and a high degree of supervision in order to gain practical skills.
Analyzes basic information and makes decisions within guidelines to solve problems.