Infrastructure Analyst I

Computer Task Group, Inc • Town of Amherst, NY

8h • Onsite

About The Position

CTG is looking for an Infrastructure Analyst I to support enterprise infrastructure operations, troubleshoot technical issues, and maintain hardware, software, and operating systems in a fast-paced environment. This role is ideal for a detail-oriented technical professional with strong customer service skills and foundational infrastructure support experience.

Requirements

• Minimum of 2 years of higher education and/or related technical experience.
• Strong troubleshooting and onsite support experience.
• Ability to analyze technical issues and identify root causes.
• Experience reading and interpreting technical documentation.
• Strong customer service and communication skills.
• Detail-oriented with the ability to manage multiple priorities effectively.
• Ability to communicate technical issues clearly to management and end users.

Nice To Haves

• Associate’s degree in a technology-related field.
• Certifications or specialized infrastructure training.
• Experience with trend analysis and operational reporting.
• Familiarity with enterprise infrastructure support environments.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

• Respond to and resolve help desk escalations and technical incidents.
• Perform troubleshooting, diagnostics, and issue isolation for infrastructure-related problems.
• Complete system maintenance activities including patching, health checks, and operating system updates.
• Support onsite technical operations and end-user environments.
• Execute work orders and service requests following established SOPs.
• Monitor systems and escalate unresolved issues to senior technical staff.
• Assist with operational compliance, audit standards, and risk management initiatives.
• Participate in assigned projects and scheduled after-hours responsibilities.
• Provide status updates and maintain accurate technical documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree