Mailroom Workplace Services Associate

Ingram Micro•Irvine, CA

2d•$42,600 - $68,200•Onsite

About The Position

Under general supervision, the workplace Service Associate supports daily office operations by receiving, sorting, delivering, and processing mail and packages within a corporate office setting. This role ensures timely and accurate distribution of materials, maintains organized Mailroom functions, and provides dependable service to employees and visitors. This role also provides backup support for select facilities operations as needed.

Requirements

High school diploma or GED
1+ year of related experience, or equivalent combination of education and experience
Basic computer skills, including email, scanning, and tracking systems
Strong attention to detail, organization, and reliability
Professional communication and customer service skills
Ability to follow written procedures and safety guidelines
Dependable and punctual
Strong organizational and time‑management skills
Customer‑focused and service‑oriented
Accuracy and attention to detail
Ability to work in a fast‑paced, team‑oriented environment
Ability to perform repetitive tasks such as sorting, scanning, and labeling
Ability to safely push/pull mail carts and move packages
Must be able to meet scheduled work hours and deadlines
Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Responsibilities

Receive, sort, and deliver incoming mail and courier packages to departments and individuals
Prepare outgoing mail, including USPS, FedEx, UPS, and overnight shipments.
Log and track incoming packages, accountable mail, checks, and confidential documents using designated systems.
Prioritize and handle time‑sensitive and confidential materials according to company procedures
Keep the mailroom clean, organized, and stocked with necessary supplies
Safely operate mailroom equipment, including postage meters, WTS equipment, label printers, carts, and dollies.
Complete interoffice mail deliveries and pickups on scheduled routes and timelines, including shipments to other Ingram Micro locations.
Maintain and follow a documented process to track all incoming checks.
Update and maintain Mailroom and Facilities shared drive folders so files remain organized and current
Coordinate with Trade Compliance to ensure all hazardous material shipments (e.g., batteries, equipment) comply with company and regulatory requirements and maintain accurate shipment records.
Support with periodic parking audits for the Irvine office parking account
Provide responsive and professional customer service to employees regarding mail inquiries and delivery needs.
Communicate any delivery issues, delays, or special handling requirements to internal teams.
Coordinate with carriers for pickups, tracking requests, lost package investigations, or special shipments
Handle confidential and sensitive materials in accordance with company policies and security procedures.
Follow all mail handling, safety, and compliance guidelines.
Maintain accurate documentation to support audits and internal reviews.