Mailroom Worker

State of Illinois•Chicago, IL

1d•Onsite

About The Position

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and mechanically inclined Mailroom Worker to sort, track, and prepare incoming and outgoing agency mail. The position handles mail from the U.S. Postal Service and vendors such as FedEx and UPS; scans documents; processes computer-generated agency letters; and operates mail inserter equipment. Duties include preparing mail for postal delivery, delivering mail throughout the Chicago Central Office, and ensuring certified-mail signatures and records are completed. Because agency mail is time-sensitive, the worker must complete assigned work daily and troubleshoot equipment to prevent downtime and service disruptions. The role also monitors and maintains mail services equipment and related logs, performs clerical and administrative functions, supports mailroom operations, and keeps current with relevant policies, procedures, regulations, systems, and equipment. It is an in-office position at the IDES Chicago headquarters, with a Monday–Friday schedule of 8:30 a.m. to 5:00 p.m. Overtime, including evening and weekend work, may be required.

Requirements

Knowledge, skills, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to travel in the performance of duties, with overnight stays as appropriate.
Ability to work overtime, including scheduled, unscheduled, or last-minute overtime, which may involve evenings and weekends.
Ability to apply evolving automated office equipment and technology to complex tasks.
Ability to perform physical functions involved in operating and maintaining mailroom equipment and delivering mail, including prolonged standing or walking, using arm or leg controls, crouching, kneeling, bending, twisting, pushing or pulling up to 100 pounds with assistance, and repeatedly lifting or moving objects weighing up to 50 pounds.
Ability to work around moving mechanical parts, loud noise, dirt, dust, steam, and fumes.
Ability to complete an Illinois State Police background check and self-disclose any criminal history.

Responsibilities

Sort, track, and prepare incoming and outgoing agency mail.
Sort and organize mail received from the U.S. Postal Service and vendors such as FedEx and UPS.
Scan and digitize physical mail in accordance with postal regulations, vendor requirements, and agency policies and procedures.
Receive boxes of computer-generated agency letters and prepare them for mailing.
Set up mail inserter machines, sort letters and envelopes, upload postage, and ensure postage is added to all envelopes.
Prepare outgoing mail for delivery to the post office.
Sort and deliver agency mail throughout the Chicago Central Office.
Ensure certified-mail delivery, recipient signatures, and related recordkeeping are completed.
Monitor and maintain mail services equipment and related logs and documentation.
Troubleshoot and adjust mailroom equipment to prevent downtime and service disruptions.
Perform clerical, administrative, and mailroom office support functions.
Keep abreast of policies, procedures, regulations, systems, and equipment related to mail services.
Attend relevant seminars, conferences, and training.
Perform other duties as required or assigned within the scope of the position.