Mailroom Supervisor

Anovaeon•Williamsport, MD

2d•Onsite

About The Position

The Mailroom Supervisor oversees all mail processing operations within a large‑scale detention facility, ensuring the secure, timely, and policy‑compliant handling of all incoming and outgoing correspondence. This role is responsible for implementing and managing advanced mail‑screening technologies capable of detecting prohibited, hazardous, or illicit materials without opening mail. The Supervisor ensures strict adherence to safety protocols, hazardous‑materials handling procedures, and staff training requirements in accordance with facility, state, and federal standards. This position includes 24/7 coverage, and may include overnight shifts, evenings, weekends, and holiday coverage.

Requirements

High school diploma or GED; associate degree preferred.
Minimum 3–5 years of experience in corrections, security operations, mail screening, or related fields.
Supervisory experience in a high‑volume or high‑security environment.
Working knowledge of hazardous‑materials handling and PPE protocols.
Ability to obtain and maintain facility security clearance.
Attention to detail
Leadership and team management
Technical proficiency with screening equipment
Strong communication skills
Ability to remain calm under pressure
Commitment to safety and compliance
Employees must be a U.S. Citizen or a Legal Permanent Resident
Federal background investigation (up to and including a Tier 4 DHS clearance)
Criminal history check
Verification of employment and education history
Compliance with all government credentialing requirements
Drug Screening
Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Must be able to speak, read, and write in English
Must show proof of eligibility to work in the U.S.
Internal background check to the satisfaction of contract requirements.
If applicable, Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings.
Ability to sit at a computer workstation for extended periods while conducting data entry and interviews
Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
Ability to lift, carry, and move supplies and equipment up to 50 pounds
Ability to bend, stoop, reach, and perform repetitive motions
Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
Ability to respond quickly to emergency situations throughout the facility
Visual acuity for detailed computer work and document review
Auditory ability to conduct interviews and monitor facility for safety concerns

Nice To Haves

Experience with X‑ray scanners, chemical trace detectors, or similar security‑screening technologies.
OSHA HAZMAT or HAZWOPER training.
Prior experience in a detention or correctional facility.
Strong technical aptitude and ability to train others on specialized equipment.

Responsibilities

Oversee daily mail room operations for a 1,500‑bed detention center, ensuring accuracy, security, and compliance with all applicable regulations.
Supervise staff responsible for sorting, logging, screening, and distributing inmate and administrative mail.
Maintain chain‑of‑custody procedures for all special correspondence, legal mail, and high‑risk items, in accordance with federal detention standards.
Develop and enforce mail room policies, SOPs, and quality‑control measures.
Operate and supervise the use of non‑intrusive mail‑screening technologies, including X‑ray imaging systems, chemical trace detection equipment, biological hazard detection tools, and AI‑assisted threat‑identification software.
Ensure all equipment is used in accordance with manufacturer specifications and facility protocols.
Coordinate with vendors for maintenance, calibration, and upgrades of scanning systems.
Review and interpret scan results to identify prohibited or hazardous materials at trace levels.
Develop, implement, and maintain procedures for the safe handling, containment, and reporting of hazardous materials detected in mail.
Ensure compliance with OSHA, Maryland DPSCS standards, and facility safety regulations.
Lead incident response actions for suspicious or contaminated mail, including isolation, notification, and documentation procedures.
Maintain inventory of PPE, spill kits, and decontamination supplies.
Provide initial and recurring training for mail room staff on mail screening equipment operation, hazardous‑materials identification, PPE use and safety protocols, emergency response procedures, and chain‑of‑custody and documentation.
Maintain training records and ensure all staff remain compliant with the required certifications.
Prepare daily, weekly, and monthly operational reports.
Document all hazardous‑material detections, equipment malfunctions, and security incidents.
Assist with audits, inspections, and compliance reviews.
Maintain secure records of mail logs, screening results, and staff training.
Coordinate with case management and facility leadership regarding time-sensitive legal and court-related correspondence.