Mailroom & Print Services Associate

Ricoh Americas Holdings•Middleton, WI

About The Position

Provides operational support in a fulfillment center across printing, copying, mail handling, shipping and receiving, and related services. Operates high-volume printing equipment and commercial inserters, performs copying and finishing tasks, applies postage, and handles incoming and outgoing mail and supplies. The role may also include equipment maintenance, bindery, quality checks, file services, reception, housekeeping, meeting-room setups, and detailed hand assembly of mail pieces for USPS processing. The position operates in a multi-shift environment and may include weekend work.

Requirements

High school diploma or GED.
Two to three years of related work experience.
Valid driver's license and minimum auto insurance coverage required by policy.
Ability to learn complex production and communication systems, including client-specific mainframe applications.
Knowledge of shipping and receiving procedures.
Ability to work independently and flexibly to complete projects.
Ability to select appropriate packing methods and materials and verify incoming packing slips.
Ability to understand mail delivery instructions.
Troubleshooting and problem-solving skills.
Ability to read and understand technical information in manuals, parts books, and related publications.
Excellent customer relations and verbal communication skills.
Ability to meet tight deadlines and quick turnaround times.
Ability to perform physical activities including prolonged standing, walking, bending, reaching, stretching, and climbing; lift or move items weighing up to 50 pounds; and push or pull wheeled machines weighing up to 400 pounds for repairs.

Nice To Haves

Related copy-job experience, preferably in a high-production, mechanically sophisticated print environment.
Working knowledge of copier and related equipment and repair.
Basic electronics knowledge.

Responsibilities

Operate high-volume printing equipment and perform binding and finishing work.
Set up and run applications on assigned equipment.
Inspect convenience copiers, verify print quality, clear paper jams, and report equipment problems to technicians.
Maintain management records, supply inventories, daily meter logs, and service logs.
Distribute office supplies, fax transmissions, and mail to personnel or designated locations.
Calculate charges for completed jobs and maintain billing logs.
Respond to and coordinate required service calls.
Perform filing, purging, and archiving as requested.
Deliver completed jobs to customer locations within and outside the site.
Answer customer questions about the status or feasibility of job requests.
Keep workstation areas and sorting stations neat and stocked.
Perform shipping and receiving duties, including checking incoming materials and packing slips.
Set up meeting and conference rooms as needed.
Perform light maintenance and occasional cleaning as assigned.
Provide periodic overtime or off-hour emergency response when required.
Use production, bindery, mailroom, and office equipment to complete jobs.
Perform other duties as assigned.