Client Services Associate/Mailroom Associate

SPS North America•Denver, CO

13h•$20 - $21•Onsite

About The Position

The Client Services Associate provides mailroom, shipping, and receiving services for the onsite business service center. The role processes inbound and outbound mail, distributes deliveries, and ships and receives products and supplies in a timely manner. It is responsible for providing courteous, efficient service to clients and SPS employees while maintaining a professional image of the company. The position also supports business center operations by maintaining records and chain-of-custody entries, monitoring office supplies, keeping the service area orderly, and providing reception, concierge, or hospitality coverage as needed. The associate may train backup staff, respond to inquiries, submit work orders, and seek additional work during downtime. The role reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills and experience with the Microsoft Office Suite.
Ability to handle multiple tasks simultaneously.
Good organizational skills and excellent time-management skills.
Working knowledge of MFD equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to select appropriate shipping methods and packing materials and validate packing slips for accuracy.
Ability to work assigned hours as determined by the manager.
Flexibility, adaptability, dependability, and ability to work as a team player.
Analytical abilities and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Ability to maintain a professional appearance and attitude and adhere to all required policies and procedures.
Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
Ability to walk, bend, kneel, stand, and sit for extended periods.
Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
Ability to communicate and discern information effectively with onsite staff through vision, hearing, and oral and written comprehension.
Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

Two or more years of prior work experience preferred.

Responsibilities

Provide 5-star customer service to employees and exceptional customer service to the client.
Receive, sort, and record inbound mail and packages in chain-of-custody software.
Operate mailroom equipment, including postage meters, photocopiers, and mail folding and inserting machines.
Maintain records of receipt, mailing dates, and other required information.
Manage outgoing mail and package transactions.
Perform shipping and receiving duties for materials and supplies.
Notify employees when inbound deliveries arrive and distribute mail and packages to company personnel.
Act as a point of contact for mail and package inquiries.
Submit work orders for certain requests.
Maintain the Business Service Center in a neat and orderly condition.
Monitor office supply levels, replenish supplies, and order them as needed.
Seek additional work proactively during downtime.
Build professional relationships with customers and other teams, and maintain professionalism and composure when interacting with employees.
Train backup staff and provide guidance on policies and procedures.
Determine when additional support is needed to handle sensitive inquiries.
Provide reception, front-of-office concierge, or back-of-office hospitality coverage as needed.

Benefits

Career growth opportunities and opportunities to learn or use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or assigned account.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health care flexible spending account, dependent care flexible spending account, and health savings account.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Education discounts.
401(k) with matching.
Entertainment discounts.