Mailroom Manager

redShift•Albany, NY

3d•Onsite

About The Position

Our well-established, high-volume production and mailing client is seeking a hands-on Mailroom Manager to lead daily mailing department activities. This role is responsible for overseeing workflow, supervising staff, and ensuring that all mailing projects are completed accurately, efficiently, and in compliance with industry standards. This is a leadership role that requires both operational oversight and active involvement on the production floor, making it ideal for someone who thrives in a fast-paced, process-driven environment.

Requirements

Experience in mailing operations, print production, or manufacturing environments
Strong understanding of workflow management and process optimization
Mechanically inclined with the ability to troubleshoot equipment issues
Strong leadership, organizational, and communication skills
Ability to manage multiple priorities in a high-volume production setting
Detail-oriented with a commitment to quality and accuracy

Nice To Haves

Experience with inserter systems or mailing equipment preferred
Familiarity with systems such as W+D inserters or Kirk-Rudy equipment is a plus

Responsibilities

Oversee day-to-day operations of the mailing department
Supervise and support production staff, including machine operators
Set clear expectations around quality, productivity, and accountability
Provide coaching, training, and performance feedback to team members
Coordinate staffing and workload to meet production demands
Plan, prioritize, and schedule jobs to meet deadlines and maximize efficiency
Manage workflow from initial job setup through final mailing distribution
Ensure all projects are completed according to specifications and compliance requirements
Identify bottlenecks and implement process improvements to increase throughput
Oversee operation and performance of mailing equipment, including inserters and addressing systems
Assist with setup, troubleshooting, and optimization of machinery
Coordinate maintenance and repairs with internal teams or external vendors
Ensure proper use of systems including cameras, sensors, and data matching processes
Ensure all mailings meet USPS regulations and internal quality standards
Verify job accuracy, including data integrity, barcode functionality, and piece matching
Maintain detailed documentation and ensure compliance across all projects
Resolve mailing, data, or production issues as they arise
Maintain a strong presence on the production floor and lead by example
Assist with hands-on production tasks when needed to keep operations on track
Monitor performance metrics such as throughput, accuracy, and efficiency
Support continuous improvement initiatives and standard operating procedures