Mailroom Clerk

JLL•Chicago, IL

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Mailroom Clerk- JLL What this job involves: As a Mailroom Clerk at JLL, you'll play a vital role in supporting mailroom operations for our client, ensuring smooth communication and package distribution across their organization. This client-facing position requires exceptional customer service skills as you interact daily with employees, vendors, and guests. You'll manage the complete lifecycle of mail and packages—from receiving and sorting incoming items to preparing and dispatching outgoing shipments. Working collaboratively within the facility management team, you'll maintain an organized, efficient mailroom environment while also supporting office supply management and vendor coordination. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll be essential to keeping operations running seamlessly. Reporting to the Mailroom Manager, you'll have opportunities to develop your skills while contributing to a workplace culture that values collaboration and excellence.

Requirements

High school diploma or GED
At least two years of related mailroom, distribution, or administrative experience
Valid driver's license and reliable transportation for trips to the post office
Ability to lift up to 50 pounds regularly and meet the physical demands of the role
Strong customer service skills with the ability to greet and assist employees, clients, vendors, and guests courteously
Proficiency with Microsoft Office (Word, Outlook, Excel) and ability to use simple computer programs and phone systems
Excellent problem-solving abilities and sound decision-making skills under time pressures

Nice To Haves

Experience using automated mail tracking and management systems
Familiarity with USPS regulations and express carrier procedures
Background in facility management or corporate mailroom environments
Proven ability to manage vendor relationships and coordinate work orders efficiently

Responsibilities

Sort incoming mail and packages by destination and type, then distribute items to various departments using an automated tracking and management system
Prepare outgoing mail and packages, including folding, sealing envelopes, creating shipment labels, performing quality checks, and preparing bulk mail reports
Track, trace, and resolve mail delivery problems with USPS and express carriers to ensure timely resolution
Order and maintain inventory of office supplies, equipment, and cleaning materials, and verify invoices for accuracy
Organize and maintain a clean, efficient mailroom environment that supports smooth daily operations
Dispatch work orders to vendors when needed and work collaboratively with the facility management team
Anticipate and respond to client needs and concerns with exceptional customer service, identifying potential risks and escalating issues to prevent disruptions
Additional job duties, as requested