Mailroom Associate

Ricoh Americas Holdings • Lexington, KY

9d • Onsite

About The Position

Ricoh is seeking a Mail & Print Services Specialist to support daily mail, print, and office service operations in a healthcare environment. The role ensures the timely and accurate movement of mail and print materials throughout the facility and provides dependable customer service and operational support. The specialist performs scheduled mail runs, delivers completed print orders, tracks and reports service volumes, and provides basic support for printers and multifunction devices, including toner delivery and replacement, inventory monitoring, and routine troubleshooting. Advanced technical experience is not required, but the position calls for reliability, attention to detail, customer service skills, and comfort learning technology and equipment while independently managing recurring responsibilities.

The position involves frequent movement between departments, offices, mail distribution points, and other service areas. Work includes regular customer interaction, use of computers and office equipment, and hands-on printer support. Physical activities may include walking, standing, bending, reaching, pushing carts, and lifting or carrying mail, packages, paper, toner, and related materials weighing up to 50 pounds. Work is generally performed in an office and healthcare environment with typical lighting, ventilation, temperature, and noise levels. Duties may include other related mail, print, and office service functions as business needs require.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a related customer service, business operations, technical support, mail, print, logistics, or office services environment.
• At least 1 year of customer-facing work experience.
• Demonstrated comfort working with computers, office technology, and other business equipment.
• Ability to learn new equipment, software, and operational processes.
• Strong customer service and interpersonal skills.
• Professional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to independently manage recurring daily responsibilities and service schedules.
• Ability to accurately collect, maintain, and report operational data.
• Working proficiency with Microsoft Office and Google Workspace applications.
• Basic technical aptitude and willingness to learn new equipment and technology.
• Comfort performing basic hands-on support of printers and multifunction devices.
• Ability to recognize routine equipment issues, perform basic troubleshooting, and escalate issues when appropriate.
• Ability to understand and follow written procedures, delivery instructions, and operational requirements.
• Effective problem-solving skills and ability to adapt to changing priorities.
• Ability to maintain professional and positive customer relationships within a healthcare environment.

Nice To Haves

• Experience in mail services, courier or distribution services, print services, shipping and receiving, or related office operations.
• Experience working with printers, copiers, multifunction devices, or similar office technology.
• Experience tracking operational activity, maintaining records, or completing routine reporting.
• Experience working in a healthcare, large campus, or multi-department environment.

Responsibilities

• Follow RICOH Service Excellence performance requirements and established service standards.
• Perform multiple scheduled mail collection and delivery routes throughout the facility each day.
• Sort, distribute, and deliver incoming mail, interoffice mail, packages, and related materials to designated locations.
• Deliver completed print orders and other production materials to customers throughout the healthcare campus.
• Track mail and service volumes accurately and complete required daily operational reporting.
• Maintain accurate records and logs related to mail volumes, deliveries, inventory, and other assigned activities.
• Serve as a regular point of contact for customers and provide professional, responsive service.
• Respond to customer questions and requests related to mail, print deliveries, and supported services.
• Deliver and replace toner for supported printers and multifunction devices.
• Clear routine paper jams and perform basic troubleshooting of supported print equipment.
• Identify equipment issues requiring additional technical support and coordinate or escalate service needs appropriately.
• Assist with monitoring and maintaining toner inventory to support appropriate supply levels.
• Operate required equipment and software efficiently in support of established service expectations.
• Maintain organized mail, supply, storage, and service areas.
• Use Microsoft Office and Google Workspace applications for communication, reporting, recordkeeping, and other operational activities.
• Collect and provide operational data and reporting to assigned leadership and customers as required.
• Maintain positive working relationships with customers, team members, and other stakeholders through professional communication and dependable service.
• Support other related mail, print, and office service functions as business needs require.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED