Supervisor, Mailing

4 Over•Columbus, OH

About The Position

The Mailing Supervisor is a hands-on working supervisor responsible for the daily performance of Mailing Operations. The role plans and coordinates workflow, staffing, and equipment to ensure jobs are completed accurately, efficiently, safely, and on schedule. The supervisor leads and develops employees, maintains USPS compliance, and is accountable for departmental productivity, quality, cost control, and continuous improvement. The position provides hands-on support with mailing equipment and troubleshooting, coordinates maintenance, establishes quality controls, and ensures accurate mail preparation, documentation, postage verification, and postal acceptance. It works closely with Scheduling, Planning, Customer Service, and Production leadership to keep work moving and communicate risks or issues. Work is primarily in a production environment with machinery, noise, paper dust, and moving materials. The supervisor must support the assigned production shift; overtime, weekend work, or schedule adjustments may be required based on production demands.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of experience in commercial printing, direct mail, or mailing production preferred.
Previous supervisory or team leadership experience preferred.
Hands-on knowledge of mailing equipment, including inserters, inkjet addressing systems, folders, tabbers, and related equipment.
Working knowledge of USPS mailing requirements, postal preparation, and quality control procedures.
Ability to read and interpret job tickets, production specifications, and mailing instructions.
Strong organizational, communication, problem-solving, and decision-making skills.
Demonstrated ability to lead employees, establish expectations, and hold teams accountable.
Ability to analyze production challenges and implement practical improvements.
Basic computer skills and familiarity with production tracking systems.
Reliable attendance and availability to support the assigned production shift.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Minimum of 3 years of experience in commercial printing, direct mail, or mailing production preferred.
Previous supervisory or team leadership experience preferred.
Mailing software experience preferred.

Responsibilities

Plan and coordinate daily mailing operations, assigning employees and equipment to meet production schedules and customer deadlines.
Review job tickets, specifications, quantities, mailing instructions, and material availability before production begins.
Monitor production progress and take corrective action to maintain scheduled completion and mailing dates.
Manage staffing assignments and labor utilization to improve productivity and limit unnecessary overtime and inefficiencies.
Maintain the technical knowledge to set up, operate, and troubleshoot departmental equipment, providing hands-on production support as needed.
Coordinate equipment maintenance and repairs to minimize downtime and maintain operational readiness.
Ensure mailing jobs meet customer specifications, quality standards, and applicable USPS requirements.
Establish and maintain quality controls, including setup verification, in-process inspections, accurate counts, and correct matching of personalized materials.
Ensure proper mail preparation, sorting, documentation, postage verification, and timely postal acceptance.
Coordinate with employees responsible for specialized postal processing and documentation.
Investigate quality issues, identify root causes, and implement corrective actions to prevent recurrence.
Protect customer mailing information and confidential data.
Lead, direct, and support departmental employees; establish performance expectations and hold employees accountable for quality, productivity, attendance, and safe work practices.
Train, coach, and develop employees; promote cross-training and employee versatility.
Provide performance feedback, recognize strong performance, and address performance concerns promptly and consistently.
Foster teamwork, respect, communication, and accountability.
Take ownership of departmental productivity, labor efficiency, quality, waste, downtime, and on-time completion.
Establish, monitor, and work toward departmental goals and KPIs in collaboration with management.
Identify and implement practical improvements to workflow, equipment utilization, staffing efficiency, and production processes.
Monitor production results and use available data to identify performance gaps and improvement opportunities.
Support company initiatives to improve efficiency, capacity, profitability, and customer satisfaction.
Communicate proactively with Scheduling, Planning, Customer Service, and Production leadership about workflow, delays, material shortages, quality concerns, and other issues.
Escalate issues requiring management involvement and provide recommended solutions where possible.
Maintain accurate production records and effective communication between shifts and departments.
Maintain a safe, clean, and organized work environment; ensure employees follow safety procedures, equipment guarding requirements, material-handling practices, and company policies.
Identify and address unsafe conditions or practices and ensure employees receive appropriate safety training.