Mailing Services Specialist

Amherst•Amherst, MA

2d•$23 - $26

About The Position

Amherst College is hiring a full-time, year-round Mailing Services Specialist to manage campus mail operations and provide overflow support to print shop and finishing work. The role processes outgoing mail, including bulk, nonprofit, first-class, and marketing mail, and handles address verification, postal compliance, postage allocation, account reconciliation, and customer consultation. It also processes UPS packages and provides guidance on domestic and international mailing requirements. The specialist operates mailing and print-finishing equipment, supports document and banner finishing, and helps with digital printing, quality checks, inventory, and order staging during peak periods. The position requires accurate, timely handling of mailings—including sensitive Advancement materials—and training staff on equipment and related software. The expected salary range is $23 to $26 per hour. Amherst College offers a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Specialized skill training or certification in lieu of minimum education and related experience; Mail Design Professional Certification or 3–5 years of experience.
Mail Design Professional Certification, or ability to acquire it within six months.
Demonstrated administrative abilities, including effective use of Google and Microsoft Suite products.
Demonstrated ability to use print-shop software to initiate customer billing.
Successful completion of required reference and background checks.
Acceptable criminal offender records information (CORI) check.
Successful completion of a pre-employment physical and lift test.
Valid driver's license and ability to be credentialed to drive College vehicles.

Nice To Haves

1–3 years of experience.

Responsibilities

Process, prepare, and verify departmental outgoing bulk mailings to qualify for USPS presort and automation discounts.
Operate mailing software and postage meters, including address verification, NCOA updates, deduplication, CASS certification, presort documentation, and postage workflows.
Maintain knowledge of USPS regulations and serve as the operational liaison to local USPS postmasters and Business Mail Entry Units.
Advise departments on print specifications, mailpiece design, fold and insert standards, and mailing schedules.
Track and calculate postal usage, reconcile campus postal accounts, replenish permits, and produce monthly chargeback reports.
Organize and complete high-volume mailings, importing addresses, printing addresses onto mailpieces, folding, inserting, tabbing, metering, and allocating charges to general ledger accounts.
Prioritize time-sensitive work and meet same-day or next-day turnaround for mailings, except large bulk mailings of more than 4,000 pieces.
Handle specialized Advancement mailings by matching contributor slips with personalized letters and ensuring accuracy with sensitive giving information.
Train department staff and casual employees to use mailing equipment and software, emphasizing accurate data import and export, metering, and inserting.
Implement USPS discounted-mail regulations, run addresses through NCOA, return address updates to customers, apply IBM barcodes to presorted mail, and submit electronic USPS paperwork.
Operate and maintain mailing-center equipment, including inkjet printers, tabbers, folders, strapping and tying machines; arrange service when issues cannot be resolved in-house.
Manage postage-meter accounts, transactions, reports, and electronic funding; maintain sufficient balances for postage and bulk-mail permits.
Process UPS packages for pickup and ensure same-day service.
Respond to customer questions and requests about mailings, including foreign-mail regulations, and prepare required documentation for international packages.
Assist with print-shop and finishing work such as copying, collating, binding, banner trimming, grommeting, and mounting posters.
Perform document finishing and binding, including spiral, comb, tape, and saddle-stitch binding, trimming, cutting, and scoring.
Assist with wide-format print finishing, including mounting prints, trimming banners, grommeting, and laminating.
Support print-shop production during peak periods through digital press operation, quality control, paper inventory management, and staging completed orders.