Supervisor, Mailing

4 Over llc•Columbus, OH

8d•$65,000 - $70,000

About The Position

The Mailing Supervisor is a hands-on working supervisor responsible for the daily performance of Mailing Operations. The role leads and develops employees, coordinates workflow and equipment, ensures mailing work is completed accurately, efficiently, safely, and on schedule, and is accountable for departmental productivity, quality, and continuous improvement. The supervisor takes ownership of results, identifies operational problems, develops practical solutions, and looks for opportunities to improve performance. The position oversees production planning and execution, quality control and USPS compliance, employee development, departmental performance, communication across departments, and workplace safety. It requires maintaining technical knowledge of mailing equipment and providing hands-on production support when needed. Work is performed primarily in a production environment with machinery, noise, paper dust, and moving materials. Reliable attendance and availability for the assigned production shift are expected; overtime, weekend work, or schedule adjustments may be required based on production demands.

Requirements

High school diploma or equivalent.
Minimum of 3 years of experience in commercial printing, direct mail, or mailing production is preferred.
Hands-on knowledge of mailing equipment, including inserters, inkjet addressing systems, folders, tabbers, and related equipment.
Working knowledge of USPS mailing requirements, postal preparation, and quality control procedures.
Ability to read and interpret job tickets, production specifications, and mailing instructions.
Strong organizational, communication, problem-solving, and decision-making skills.
Demonstrated ability to lead employees, establish expectations, and hold teams accountable.
Ability to analyze production challenges and implement practical improvements.
Basic computer skills and familiarity with production tracking systems.
Reliable attendance and availability to support the assigned production shift.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous supervisory or team leadership experience.
Mailing software experience.

Responsibilities

Plan and coordinate daily mailing operations, assigning employees and equipment to meet production schedules and customer deadlines.
Review job tickets, specifications, quantities, mailing instructions, and material availability before production begins.
Monitor production progress, address potential delays, and take corrective action to meet completion and mailing dates.
Manage staffing assignments and labor utilization to support productivity and limit unnecessary overtime and inefficiencies.
Maintain the ability to set up, operate, and troubleshoot departmental equipment, and provide hands-on production support when necessary.
Coordinate equipment maintenance and repairs to minimize downtime and maintain operational readiness.
Ensure jobs meet customer specifications, quality standards, and applicable USPS requirements.
Establish and maintain quality controls, including setup verification, in-process inspections, accurate counts, and matching personalized materials correctly.
Ensure proper mail preparation, sorting, documentation, postage verification, and timely postal acceptance.
Coordinate specialized postal processing and documentation.
Investigate quality issues, identify root causes, and implement corrective actions.
Protect customer mailing information and confidential data.
Provide daily leadership, direction, and support to employees; set performance expectations and hold employees accountable for quality, productivity, attendance, and safe work practices.
Train, coach, develop, and cross-train employees; provide feedback, recognize strong performance, and address performance concerns.
Foster teamwork, respect, communication, and accountability.
Own and monitor departmental results, including productivity, labor efficiency, quality, waste, downtime, and on-time completion; work toward departmental goals and KPIs with management.
Identify and implement improvements to workflow, equipment utilization, staffing efficiency, and production processes; use production data to identify performance gaps and opportunities.
Support company initiatives to improve efficiency, capacity, profitability, and customer satisfaction.
Coordinate proactively with Scheduling, Planning, Customer Service, and Production leadership; communicate risks, delays, material shortages, and quality concerns before they affect customer commitments.
Escalate problems requiring management involvement and provide recommended solutions when possible.
Maintain accurate production records and effective communication between shifts and departments.
Maintain a safe, clean, and organized workplace; ensure compliance with safety procedures, equipment guarding, material-handling practices, training, and company policies.
Identify and promptly address unsafe conditions or practices.