Part-Time Mail & Shipping Coordinator

Ricoh Americas Holdings•Little Rock, AR

8d•Onsite

About The Position

Accountable for daily operations of a solo-person site, performing contracted office services including Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. This role involves managing the daily operations of a mail room, copy center, or scanning facility, operating various office equipment, and potentially handling courier services, reception, switchboard operations, shipping & receiving, and mail delivery/processing. The position requires direct customer interaction, effective implementation of service programs, efficient equipment operation to meet service level agreements, and achieving profitability through effective resource utilization. Additional responsibilities may include managing work orders, vendor interactions, office supply inventory, conference room coordination, and A/V equipment management. The role also emphasizes maintaining positive internal relationships, collecting and reporting data, and ensuring financial responsibilities are met.

Requirements

High school or GED is required
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year Customer facing work experience required
Demonstrated knowledge and understanding of technology
Proficient with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, and Sharepoint)
Tactical thought processing
Ability to present to a small group
Moderate Problem-Solving Skills
Basic Customer Service skills
Basic Technical aptitude
Basic Written and Verbal Communication skill

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Handles formal contact with the customer, on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence Programs
Understands how to operate the required equipment/software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer.
May include completing monthly reports to customers with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned.