Receptionist/Mail Coordinator

ISS•Stamford, CT

2d•Onsite

About The Position

This role serves as the first point of contact for all visitors and colleagues, creating a welcoming, professional, and seamless front-of-house experience. From the moment someone enters the building, this position sets the tone through presence, service, and attention to detail. In addition to delivering an exceptional guest experience, this role supports essential site operations through coordination of mailroom, shipping/receiving, and courier services. These responsibilities are carried out with the same level of care, organization, and accountability that defines the front desk experience. Success in this role means maintaining a strong, visible lobby presence while ensuring reliable and efficient operational support behind the scenes.

Requirements

High School Diploma required
2+ years in a front-facing customer service, reception, or hospitality role
Proficient in Microsoft Office and basic administrative systems
Ability to sit or stand for extended periods throughout the workday
Ability to work under pressure and meet time-sensitive deadlines during peak periods
Ability to remain on feet for up to 8 hours per day, excluding breaks
Ability to lift up to 50 lbs. as needed
Maintain a professional appearance in line with dress code standards

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience in a corporate or professional services environment preferred
Exposure to mailroom, shipping/receiving, or logistics support is a plus
Strong interpersonal presence with the ability to engage confidently at all levels, including executives
Highly organized with the ability to manage multiple priorities
Calm, professional, and solutions-oriented in high-pressure or high-traffic situations
Customer service-oriented with a focus on creating positive and memorable experiences
Reliable, accountable, and proactive in approach
Team-oriented with a willingness to step in and support where needed

Responsibilities

Welcome, greet, and direct visitors with professionalism and warmth
Anticipate guest needs and create a seamless arrival experience
Manage visitor access, badging, and security protocols
Maintain a polished, organized, and professional lobby environment
Serve as a knowledgeable resource for employees, guests, and executives
Handle incoming calls and inquiries with confidence and clarity
Receive, log, sort, and distribute mail and packages
Coordinate shipping (including international) and courier services
Maintain tracking systems and ensure accurate documentation
Support loading dock organization and safety standards
Assist with inventory and supply coordination
Build effective working relationships with delivery vendors
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Follow safety protocols, maintain environmental responsibility, and uphold quality standards
Actively participate in HSEQ training and report any potential hazards or compliance concerns