Receptionist - Mail Clerk

PRA Group (Nasdaq: PRAA)•Norfolk, VA

2d•$14 - $21

About The Position

Responsible for providing administrative and clerical support to staff members of the assigned department. This role requires flexibility to perform duties in the Mailroom and/or various Reception desks as needed. The position involves handling reception duties such as answering calls, greeting visitors, managing security access, issuing parking permits, accepting deliveries, and serving as a point of contact for vendors. Mailroom duties include preparing outgoing correspondence, sorting and routing incoming mail, operating high-speed scanning equipment, and inputting data into a computer terminal. The role also ensures compliance with applicable laws, regulations, and company policies, and requires participation in all required training.

Requirements

High School Diploma or G.E.D required
1-2 years of related administrative experience
Proficiency with Microsoft Windows
Proficiency with Microsoft Office, Outlook, Word, Excel
Familiar with Workday, Passage point & Power Point
Proficiency in understanding and applying applicable elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) for tasks performed
Able to define problems, organize and collect data, establish facts, and draw valid conclusions
Must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Responsibilities

Maintains flexibility to perform duties in Mailroom and/or various Reception desks as needed
Answers and reroutes incoming calls/voicemail, greets and accepts visitors according to Intake Policy
Keeps, manages, and signs out security access badges according to Badge Policy
Issues temporary parking permits
Accepts and reroutes overnight deliveries according to Overnight Policy
Serves as a point of contact to vendors and processors
Prepares outgoing correspondence; opens, sorts and routes incoming mail. Locates and attaches appropriate files/documents to correspondence
Operates high speed slicing, scanning equipment
Operates computer terminal to input, manipulate, organize, and retrieve data
Ensures compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Participates in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility.
Identify violations of FDCPA, FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.