Mail Service Associate

SPS North America • Portland, ME

4d

About The Position

The Mail Services Associate supports day-to-day office activity by sorting, scanning, logging, and distributing frontend mail and packages to internal clients, and processing incoming and outgoing shipments. The role also provides print support and manages logistics assets. It includes maintaining electronic and hardcopy mail records, managing client paper supplies and mailboxes, and responding to client and third-party inquiries.

The position requires strong customer service, communication, organization, attention to detail, and the ability to maintain confidentiality. Physical duties include handling packages, using office machinery, and walking, bending, kneeling, standing, or sitting for extended periods. Travel is none or negligible.

Requirements

• Ability to learn skills quickly.
• Working knowledge of Microsoft Office products relevant to the position, including Word and Excel.
• Ability to navigate internal software programs.
• Reading, writing, and arithmetic skills.
• Strong results orientation and commitment to client satisfaction.
• Strong integrity and sound business ethics.
• Excellent presentation, interpersonal, written, and oral communication skills.
• Professional attitude and appearance, with excellent customer service skills.
• Good organizational skills.
• Ability to maintain confidentiality.
• Attention to detail.
• Ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
• Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

• One year of office support or mailroom experience preferred.

Responsibilities

• Pick up frontend mail from the local USPS facility.
• Process frontend mail by sorting, scanning, and distributing it to clients.
• Deliver and retrieve mail and packages according to the established schedule.
• Process and log incoming deliveries through the logistics team.
• Maintain electronic mail repositories and hardcopy records according to company retention requirements.
• Prepare outgoing packages for third-party shipping.
• Sort and meter outgoing mail.
• Manage client paper supplies.
• Manage client department mailboxes for inquiries and print jobs.
• Maintain metrics and reporting logs for frontend mail.
• Manage client logistics assets.
• Index electronic records into applicable storage repositories.
• Provide phone support for third-party and client inquiries.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure and/or assigned account. Approved time off may be taken for any reason.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• HCFSA, DCFSA, and HSA plans.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed