Mail Service Associate

SPS • Portland, ME

3d

About The Position

The Mail Service Associate supports day-to-day office operations by sorting, scanning, logging, and distributing frontend mail and packages to internal clients, and processing incoming and outgoing shipments. The role also provides print support and manages logistics assets. Responsibilities include collecting mail from a local USPS facility, processing deliveries, maintaining electronic and hardcopy records, preparing and metering outgoing mail, managing paper supplies and mailboxes, indexing electronic records, maintaining metrics, and responding to client and third-party inquiries.

The position calls for a results-oriented, client-focused person with integrity, strong communication and interpersonal skills, customer-service ability, organization, confidentiality, and attention to detail. It requires office or mailroom support experience preferred, the ability to learn quickly, familiarity with Microsoft Office and internal software, and basic reading, writing, and arithmetic skills. Physical requirements include moving packages, frequently lifting or moving 40 pounds or more, and walking, bending, kneeling, standing, or sitting for extended periods. Travel is none or negligible.

SPS describes opportunities for career growth, learning and development, and employee recognition. Paid time off and benefits are offered, with eligibility and offerings varying by role and account. SPS is a global workplace solutions and business transformation company operating in more than 20 countries and states its commitment to equal employment opportunity, access, inclusion, equity, and diversity.

Requirements

• One year of office support or mailroom experience is preferred.
• Ability to learn skills quickly.
• Working knowledge of Microsoft Office products relevant to the position, including Word and Excel.
• Ability to navigate internal software programs.
• Reading, writing, and arithmetic skills.
• Results-oriented and driven by client satisfaction.
• Strong integrity and business ethics.
• Excellent presentation, interpersonal, written, and oral communication skills.
• Strong customer-service skills and a professional attitude and appearance.
• Good organizational skills.
• Ability to maintain confidentiality and attention to detail.
• Ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery such as phones, copy machines, and binding equipment.
• Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

• One year of office support or mailroom experience.

Responsibilities

• Pick up frontend mail from a local USPS facility.
• Sort, scan, process, and distribute frontend mail to clients.
• Deliver and retrieve mail and packages according to the established schedule.
• Process and log incoming deliveries through the logistics team.
• Maintain electronic mail repositories and hardcopy records according to company retention requirements.
• Prepare outgoing packages for third-party shipping.
• Sort and meter outgoing mail.
• Manage client paper supplies.
• Manage client department mailboxes for inquiries and print jobs.
• Maintain metrics and reporting logs for frontend mail.
• Manage client logistics assets.
• Index electronic records into applicable storage repositories.
• Provide phone support for third-party and client inquiries.

Benefits

• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure and/or assigned account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care and dependent care flexible spending accounts and a health savings account.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance and life insurance.
• Accident insurance, critical illness coverage, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program.
• Short-term disability.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.
• Career growth opportunities, learning and development, and employee recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed