Mail Operations Representative

Capitol Federal® Savings Bank•Topeka, KS

3d•Onsite

About The Position

The Mail Operations Representative processes incoming mail from USPS, UPS, FedEx, and courier services, including sorting, distribution, and accurate logging. The role prepares outgoing domestic and international mail in compliance with USPS regulations and maintains records and tracking for interoffice deliveries. It also manages returned mail and performs manual postings of deposits, loan payments, and miscellaneous receipts received by mail. The representative supports back-office operations with clerical duties, bookkeeping tasks, and check imaging, and provides front-line customer service by performing teller functions and assisting with Safe Deposit Box services. The position requires regular in-office attendance and may involve extended hours when required or requested by management.

Requirements

High school diploma or equivalent required.
Strong attention to detail and proven organizational skills.
Ability to prioritize and work effectively under time constraints.
Effective team player.
Ability to sit or stand for extended periods.
Ability to push carts of mail and occasionally bend and lift packages weighing 5 to 50 pounds.
Ability to climb and descend stairs in emergency situations.
Ability to operate routine office equipment, including CRTs, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Regular in-office attendance required.

Nice To Haves

One year of experience working in an office setting.

Responsibilities

Receive, open, sort, record, and distribute incoming, outgoing, interoffice, and returned domestic and international mail delivered by various couriers, documenting and securing items through tracking software.
Log, track, and deliver incoming packages from UPS, FedEx, Amazon, and other carriers using the Trax tracking system.
Manage in-house special mailings using postal equipment and systems.
Accurately record received cash and checks and post retail deposits, loan payments, and miscellaneous receipts received by mail.
Balance the daily Cash Box.
Facilitate access to, and the opening and closing of, Safe Deposit Boxes; process ownership changes and maintain complete, accurate, and secure documentation.
Coordinate and perform foreign check processing for all branch locations.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Comply with applicable laws, regulations, bank policies and procedures, and safety requirements; report unsafe activities to a supervisor and/or Human Resources.