Mail Operations Representative

Capitol Federal Savings Bank•Topeka, KS

1d•Onsite

About The Position

The Mail Operations Representative processes incoming mail from USPS, UPS, FedEx, and courier services, including sorting, distribution, and accurate logging. The position prepares and processes outgoing domestic and international mail in compliance with USPS regulations, maintains tracking records for interoffice deliveries, and manages returned mail and related follow-up. The role also manually posts deposits, loan payments, and miscellaneous receipts received by mail; supports back-office clerical, bookkeeping, and check-imaging work; and provides front-line customer service through teller functions and Safe Deposit Box services. Regular in-office attendance is required.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills.
Ability to prioritize and work effectively under time constraints.
Effective team player.
Ability to sit or stand for extended periods.
Ability to push carts of mail and occasionally bend and lift packages weighing between 5 and 50 pounds.
Ability to climb and descend stairs in emergency situations.
Ability to operate routine office equipment, including CRTs, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours whenever required or requested by management.
Regular in-office attendance.

Nice To Haves

One year of experience working in an office setting.

Responsibilities

Receive, open, sort, record, and distribute incoming, outgoing, interoffice, and returned domestic and international mail, maintaining documentation and security through tracking software.
Log, track, and deliver packages from UPS, FedEx, Amazon, and other carriers using the Trax tracking system.
Manage in-house special mailings using postal equipment and systems.
Record cash and check receipts and post retail deposits, loan payments, and miscellaneous receipts received by mail.
Balance the Cash Box daily.
Facilitate access to, opening, and closing of Safe Deposit Boxes; process ownership changes and maintain complete, accurate, and secure documentation.
Coordinate and perform foreign check processing for all branch locations.
Perform other duties as assigned and participate in team efforts to achieve departmental and company goals.
Comply with applicable laws, regulations, bank policies and procedures, and safety requirements; report unsafe activities to a supervisor or Human Resources.