Mail/Finishing Level 1

Computer Task Group, Inc•Danville, KY

1d•Onsite

About The Position

This role is responsible for receiving, sorting, and processing mail documents, packages, and supplies, as well as delivering and picking up mail on scheduled runs. The position involves recording and processing accountable mail information, tracking and resolving mail issues, and preparing mail and packages for external shipment. Quality checks on outbound mail, barcode address lookup, and utilization of common mail services are also key functions. The role includes document finishing work such as folding, insertion, assembly, packaging, shipping, and tracking of materials, as well as processing electronic mail distribution and fulfillment functions. Adherence to mailroom security procedures and operational guidelines is essential. The position also involves logging, transmitting, receiving, and distributing faxes, using automated shipping and receiving systems, monitoring and replenishing supplies, sending and receiving email communications, arranging alternative courier services, and operating, cleaning, and maintaining mailroom and shipping equipment. Contacting service providers for equipment maintenance and determining appropriate output packaging are also part of the responsibilities. Driving duties may be required.

Requirements

Ability to lift and move up to 50 pounds
Ability to read, write, and follow English instructions
Basic PC and internet proficiency, including: Opening applications, Creating and locating file folders, Finding, opening, renaming, deleting, and recovering files, Sending and managing email communications and attachments, Basic internet navigation and website usage
Introductory knowledge of Microsoft Word or equivalent
Introductory knowledge of Microsoft Excel or equivalent
Strong customer service and communication skills
Ability to manage multiple tasks effectively
Ability to work independently with minimal supervision
Accurate data entry skills and attention to detail
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience delivering services in a client environment preferred
Previous mailroom, shipping/receiving, fulfillment, or document finishing experience is a plus

Responsibilities

Receive, sort, and process mail documents, packages, and supplies; notify recipients as needed
Deliver and pick up mail on scheduled runs
Record and process accountable mail information and maintain logs
Track, trace, and resolve mail issues with USPS, express carriers, and local delivery services
Prepare mail and packages for external shipment and coordinate deliveries and pickups, including USPS pickup/delivery when required
Perform quality checks on outbound mail and validate internal mail addresses
Conduct barcode address lookup and barcode tracking or face scanning of incoming mail and packages
Utilize common mail services including fax, air express, and postal services
Complete shipping forms and/or enter shipment information electronically into shipping terminals according to job tickets
Perform document finishing work including folding, insertion, assembly, packaging, shipping, and tracking of materials
Process electronic mail distribution including opening, scanning, mail preparation, and distribution
Perform fulfillment functions for kitted materials and packaged items
Follow all mailroom security procedures and operational guidelines
Log, transmit, receive, and distribute faxes in a timely manner
Use automated shipping and receiving systems to track and manage activity
Monitor, order, and replenish supplies inventory related to mail and distribution activities
Send and receive email communications related to daily operations
Arrange alternative courier or shipping services to meet customer requirements
Operate, clean, and maintain all mailroom and shipping equipment
Contact service providers for mail and shipping equipment maintenance when necessary
Determine appropriate output packaging according to packaging standards and procedures
Perform driving duties if required