Mail Clerk

Alex Lee•Hickory, NC

1d•Onsite

About The Position

This entry-level position is responsible for managing accurate data entry of customer deliveries into tracking software and programs, assembling needed packaging, and preparing deliveries. The role ensures accurate and timely distribution of customer deliveries to mail slots, operating Monday-Friday from 6:00 am to 2:30 pm.

Requirements

Must be able to pass Lift Operator’s qualification course.
Must have a clean driving record and be able to pass MVR to process deliveries.
Must be able to work in various internal and external environments (rain, heat, snow, cold).
Must be able to read, write, and possess basic math skills.
Must be able to reason and have basic decision-making skills.
Must be able to understand and operate RF functions.
Must be certified on a pallet jack.
Must be able to reach, lift and stack boxes ranging in weight from 1-80lbs.
Detail oriented with good organizational skills, with the ability to juggle multiple projects.
Experience and comfortable with email, excel and software platforms.
Good communication and collaboration skills.
Ability to problem-solve and escalate issues to managers.

Responsibilities

Manage weekly assets received and processed, including Vestcom orders for timely and accurate delivery.
Ensure customer updates and order books are maintained in company systems and tracking.
Maintain slotting list changes to ensure accurate delivery of mail.
Remove old/non-customer material to avoid unnecessary deliveries.
Deliver missing mail to dispatch to disperse with alternate routes.
SSR Error Reporting site – manage alerts to ensure mail is not missed and if so, find alternative routes.
Monitor emails for customer issues/discrepancies and correspond accordingly.
Monitor email/phone for ad hoc requests.
Pull pallets and assemble boxes to replenish supply.
Box weekly pre-printed jobs (advertising signs, books for departments, customer orders) and pre-pare for mail slots.
Print truck loading tags and place for truck delivery.
Prints sales plans, order books, pricing labels and prepares for delivery.
Advertisement signs, and other customer orders boxed and slotted for delivery.
Circular advertisements – break down from third party and place in racks, print and scan tags.
Deliver mail to nearby Fair value weekly.