Mail Clerk

Ecolab•Naperville, IL

5d•Onsite

About The Position

The Mail Clerk supports daily operations within a large, approximately 630,000-square-foot corporate office. The role receives, sorts, distributes, and processes incoming and outgoing mail, packages, courier shipments, and interoffice deliveries, helping ensure documents and materials move through the facility accurately, securely, and on time. The position also provides responsive service to employees, visitors, vendors, couriers, and delivery partners and supports the operation of the on-site company store. The role requires strong organization, attention to detail, dependable follow-through, and the ability to manage changing priorities in a high-volume corporate campus. It is an on-site position involving regular movement throughout the facility for pickups, deliveries, and office-service duties. The workday may involve competing priorities, time-sensitive deliveries, and frequent interaction with internal customers and external delivery providers.

Requirements

High school diploma or equivalent.
Ability to work independently, remain organized, and manage multiple priorities in a busy office environment.
Strong attention to detail and accuracy when sorting, tracking, distributing, and processing mail and packages.
Good written, verbal, and interpersonal communication skills.
Customer service mindset and professional demeanor when interacting with employees, vendors, couriers, and visitors.
Basic computer skills, including familiarity with Microsoft Office, email, and shipping or tracking systems.
Ability to follow established procedures, safety guidelines, and confidentiality requirements.

Nice To Haves

Previous experience in a mailroom, shipping and receiving, office services, facilities, reception, or administrative support role.
Experience supporting mailroom or office services operations in a large corporate headquarters, multi-floor office, or high-volume campus environment.
Experience using postage meters, carrier shipping systems, package-tracking tools, or service-request systems.
Familiarity with corporate office procedures, confidential document handling, internal delivery routes, and delivery coordination.
Experience supporting a company store, retail counter, inventory area, or employee-facing service operation.

Responsibilities

Receive, sort, process, and distribute incoming mail, packages, courier shipments, and interoffice materials throughout the corporate facility.
Prepare outgoing mail and shipments using established postage, carrier, labeling, tracking, and documentation procedures.
Coordinate pickups and deliveries with employees, vendors, couriers, and delivery partners.
Maintain accurate records for packages, tracked shipments, deliveries, and other mailroom activity.
Handle documents and materials securely while following confidentiality, safety, and chain-of-custody requirements.
Respond promptly and professionally to employee questions, delivery issues, service requests, and time-sensitive needs.
Monitor mailroom and shipping supplies and help maintain a clean, organized, and safe work area.
Support daily operation of the on-site company store, including customer assistance, organization, and assigned transactions or inventory activities.
Work independently while coordinating with office services, facilities, security, reception, and other corporate support teams.
Perform additional office services or administrative support duties as needed.