Mail Clerk

Parmele Disability Advocates•Springfield, MO

5d•Hybrid

About The Position

Parmele Disability Advocates is seeking a dependable, detail-oriented Mail Clerk to support its legal teams in Springfield, Missouri. The role helps ensure client and case-related information reaches the appropriate people by managing incoming and outgoing mail, processing documents, and maintaining the flow of information throughout the organization. The position is described as offering a work-from-home or hybrid schedule, with flexible work-from-home options available, and a Monday–Friday schedule from 8:00 AM to 5:00 PM CST. The Mail Clerk receives, processes, distributes, scans, uploads, and files documents; maintains physical and electronic records; prioritizes time-sensitive materials; and assists with document retrieval and general administrative operations. The position requires discretion when handling sensitive client information. Parmele describes its work as supporting individuals seeking Social Security Disability benefits. The organization reports having helped more than 61,000 individuals and having a team of over 150 employees. It offers paid training, professional development, career advancement opportunities, a collaborative workplace, employee recognition programs, and company events.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Basic computer proficiency, including Microsoft Outlook, Word, and Excel.
Ability to work independently while contributing to a team environment.
Strong communication skills and a professional demeanor.
High level of reliability, accountability, and integrity.

Nice To Haves

Previous experience in mail processing, administrative support, office operations, records management, or clerical work.
Experience working with scanners, copiers, and document management systems.
Experience handling confidential or sensitive information.

Responsibilities

Receive, sort, and distribute incoming mail, faxes, and deliveries to the appropriate departments and team members.
Prepare and process outgoing mail, including certified mail, overnight shipments, and other correspondence.
Scan, upload, and electronically file documents within the firm's case management systems.
Review documents for accuracy and completeness before processing.
Organize and maintain physical and electronic records in accordance with company procedures.
Prioritize and process time-sensitive and high-priority documents.
Assist with document retrieval and file requests from internal departments.
Support administrative projects and general office operations as needed.
Maintain confidentiality and handle sensitive client information professionally and discreetly.