Machinery Service Tech/Mechanic 2

Hawthorne Machinery Co.•San Diego, CA

7d•$38 - $50

About The Position

Hawthorne Cat is hiring a technician to provide high-quality repairs on Caterpillar and allied equipment with minimal supervision. The technician diagnoses and troubleshoots engines, powertrains, electrical systems, and hydraulic systems; investigates problems and recommends appropriate repairs; and plans and organizes multiple projects with particular attention to controlling job costs. The role requires effective communication with peers, lead technicians, management, and customers, along with accurate service documentation and the ability to complete work within quoted or flat-rate times while minimizing rework. The technician uses Caterpillar diagnostic equipment, repair tooling, rigging and blocking equipment, service software, and online tools. The role may involve customer training, mentoring less-experienced technicians, attending toolbox meetings, and following company policies and applicable contamination-control and OSHA/MSHA requirements. Work may be performed in a shop or in the field, including outdoors and in variable weather.

Requirements

High school diploma or equivalent.
Five to eight years of experience repairing Caterpillar or other heavy equipment products, preferred.
Successful completion of a Level One Technician program, preferred.
General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software, and cranes/rigging equipment.
Ability to provide accurate information to a lead or supervisor for quoting.
Ability to adapt to changes in the work environment, manage competing demands, change approach to fit the situation, and deal with frequent changes, delays, or unexpected events.
Must obtain a passing score on the crane qualification test administered by a qualified Hawthorne trainer.
Ability to work efficiently without supervision and as part of a team.
Must pass the Lock Out/Tag Out and forklift certification class provided by a qualified Hawthorne trainer.
Professional conduct consistent with Hawthorne’s code of conduct.
Basic computer knowledge and ability to use service software required for the position.
Valid California driver’s license with a clean record.
For shop assignment: valid California Class C driver’s license.
For field assignment when an assigned vehicle is required: valid California Class B driver’s license.
Furnish required hand tools to repair, test, and diagnose hydraulic, air, powertrain, electrical, and electronic systems on Caterpillar equipment; some high-value tooling is supplied by Hawthorne.
Contribute to a positive team environment, put team success above personal interests, build morale and group commitment to goals, and support others’ efforts to succeed.

Nice To Haves

Five to eight years of experience repairing Caterpillar or other heavy equipment products.
Successful completion of a Level One Technician program.

Responsibilities

Analyze and diagnose equipment malfunctions.
Remove and install parts; disassemble and assemble components; and test and adjust assemblies with minimal supervision.
Perform Caterpillar updates as directed by Caterpillar, Inc.
Analyze Caterpillar and allied product systems and components for proper operation based on design theory.
Communicate effectively with peers, leads, and other staff members.
Organize jobs in a logical and economical sequence.
Use Cat Interact, Servicelink, and other required online tools.
Order parts through DBS (Dealer Business System).
Enter labor time daily in DBS.
Perform assigned work within communicated quoted or flat-rate times.
Conduct customer training on proper use of Caterpillar equipment as needed.
Complete assigned jobs to meet flat-rate times with minimal to no rework.
Write daily service reports accurately documenting diagnoses and repairs.
Attend toolbox meetings as required.
Adhere to company policies and follow contamination-control and OSHA/MSHA rules and regulations.
Guide, mentor, and train technicians with less expertise in Caterpillar machine and system repairs.
Perform other duties as assigned.