Maître d' - The Club Bar
About The Position
The Club Bar is seeking a full-time Maître d' with genuine warmth and a strong sense of hospitality. The role delivers personalized luxury service by anticipating guest needs, recognizing guests and VIPs, building relationships, and addressing concerns. It oversees reservations, seating, VIP arrivals, and walk-in guests to provide efficient table management and an exclusive, welcoming Club Bar experience. The Maître d' upholds Peninsula service standards and works with the Bar Manager, service team, and hotel departments to coordinate guest preferences, support colleagues, maintain accurate guest records, and contribute to operational efficiency and revenue objectives without compromising service quality.
Requirements
- Previous experience in luxury hotels, upscale restaurants, lounges, or comparable hospitality environments.
- Strong understanding of luxury hospitality standards, formal service etiquette, and personalized guest engagement.
- Excellent communication and interpersonal skills, including the ability to interact confidently and professionally with discerning clientele.
- Ability to build guest relationships, manage competing priorities, and resolve concerns with discretion.
- Strong organizational skills and attention to detail.
- Availability to work evenings, weekends, and holidays based on business needs.
Nice To Haves
- Experience in a Maître d', host, guest relations, or reservations role.
- Familiarity with reservation and seating management systems.
Responsibilities
- Deliver personalized luxury hospitality by anticipating guest needs, recognizing guests and VIPs, building lasting relationships, and resolving guest concerns.
- Oversee reservations, seating arrangements, VIP arrivals, and walk-in guests to ensure seamless service, efficient table management, and a welcoming Club Bar experience.
- Uphold service standards through impeccable presentation, professional etiquette, discretion, and attention to detail.
- Maintain the Club Bar's refined atmosphere and promptly address service or ambiance concerns.
- Collaborate with the Bar Manager, service team, and hotel departments to coordinate guest preferences and service priorities.
- Support colleagues in delivering luxury hospitality and maintain accurate guest records.
- Contribute to operational efficiency and revenue objectives without compromising service quality.
Benefits
- 100% company-paid medical, dental, and vision coverage.
- Paid time off.
- Complimentary employee meals.
- Complimentary onsite car parking.
- Complimentary onsite bicycle parking.
- Bus transit reimbursement.
- Complimentary uniform laundering.
- Discounted and complimentary room nights at The Peninsula Hotels.
- 50% restaurant discount.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
