Maître D

WELLQUEST•Palo Alto, CA

7d•$21 - $22

About The Position

The Maître D’ serves food in a friendly and courteous manner and performs a variety of duties in and around the dining area and kitchen. The role’s responsibilities must be carried out in accordance with company policies and procedures and current standards, guidelines, and regulations. The Maître D’ manages reservations and the wait staff team, assists residents with menu selections, and coordinates dining arrangements and events. The position also supports resident safety, responds to concerns, and helps create a welcoming experience for residents, families, visitors, and prospective residents.

Requirements

Maintain all certifications and licensures required for the position.
Complete required monthly training and attend scheduled in-services and mandatory meetings.
Be flexible to work holidays, evenings, weekends, and additional shifts when necessary.

Responsibilities

Print daily menus, make necessary changes, and coordinate reservations with the Chef.
Assist residents with menu selections and explain menu preparation, ingredients, and cooking methods, especially for daily specials.
Ensure snacks are served on time and coordinate Friday happy hour and resident parties, birthdays, and other events.
Check and manage private dining room arrangements.
Maintain a clean, sanitary, and clutter-free work environment.
Cooperate with others to complete work and remain flexible with the daily schedule.
Manage reservations and the wait staff team.
Respond to resident concerns professionally and with care, escalating issues to a supervisor when appropriate.
Demonstrate knowledge of each resident as an individual.
Help maintain a safe and secure environment for team members, residents, and guests by following established safety procedures, including the IIPP, universal precautions and bloodborne pathogens procedures, evacuation and disaster plans, and resident elopement procedures.
Report occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals according to company policies and procedures.
Complete monthly training required by state licensure, attend scheduled in-services and mandatory meetings, and maintain required certifications and licensures.
Work holidays, evenings, weekends, and additional shifts when necessary to ensure adequate departmental coverage.
Interact tactfully and in a friendly manner with residents, families, and visitors.
Encourage teamwork through cooperative interactions with co-workers and other departments.
Support the Community’s marketing efforts through positive, friendly interactions during Community tours and telephone contact with the public.
Interact positively and in a friendly manner with prospective residents, family members, and referral sources.