Maître D (Senior Living)

Senior Living Communities Careers • Greenville, SC

5d

About The Position

The Maître D supports dining staff and residents before, during, and after mealtimes, helping create memorable dining experiences and promote resident satisfaction. The role serves in the restaurant and bar areas and requires an energetic, professional hospitality worker who thrives in a fast-paced service environment. The focus is on professionalism, strong customer relations, and providing a superior experience for residents, members, guests, and their families.

The ideal candidate has in-depth food and beverage knowledge, including wine and cocktails, and communicates effectively with residents, guests, and colleagues. They are outgoing, confident, positive, mature, reliable, empathetic, attentive, discreet, responsible, and well presented. They work collaboratively while also being able to use initiative and work independently with minimal supervision.

The position involves welcoming and escorting residents and guests, overseeing restaurant flow, managing the bar and drink specials, maintaining dining-room ambience and cleanliness, addressing queries and complaints, advising on menu and beverage choices, and promoting in-house events. The work is primarily indoors in a kitchen and dining facility. Physical activities include lifting objects weighing up to 35 pounds overhead, moving objects weighing up to 50 pounds, standing or walking for extended periods, and assisting with resident evacuations.

Requirements

• At least 2 years of experience as a Maître D’ in a 4- or 5-star establishment, or 3 years as a Lead Server.
• High school diploma or GED.
• ServSafe certification obtained within the last two years.
• Excellent customer service skills.
• Genuine interest in and understanding of food and drink; wine and cocktail knowledge is essential.
• Exceptional communication and presentation skills.
• Problem-solving skills and the ability to think on one’s feet under pressure while maintaining a positive outlook and attention to detail.
• Ability to organize time effectively, plan ahead, prioritize tasks, and multitask.
• Ability to work as part of a team and use initiative.
• Ability and confidence to sell or promote offerings.
• Ability to work with minimal supervision and conduct business professionally and confidentially.
• Experience with, or a good working knowledge of, a computerized Point of Sale system.
• Ability to stand or walk for extended periods and assist with resident evacuations.
• Ability to lift objects weighing 35 pounds or less overhead and move objects weighing 50 pounds or less.

Nice To Haves

• Two years of experience in a similar position is preferred.

Responsibilities

• Represent the campus positively and foster respect and courtesy among residents and employees.
• Work within campus programs to promote the safety and well-being of residents and employees.
• Uphold the company’s Mission Statement.
• Maintain HIPAA standards and keep resident and employee medical or healthcare information confidential.
• Provide excellent customer service and respond to the individual needs and requirements of residents, members, and guests.
• Escort residents and guests to tables during lunch and dinner service.
• Greet residents professionally and positively.
• Oversee the flow of guests within the restaurant.
• Manage the bar and drink specials.
• Maintain dining-room ambience, including lighting, music, cleanliness, and hygiene.
• Proactively handle resident and member queries and complaints.
• Advise residents and guests on menu and beverage choices.
• Promote in-house events, including winemakers’ dinners, cocktail events, and tasting sessions.
• Organize and prioritize work, plan ahead, multitask, and address urgent situations promptly.
• Promote food and beverage offerings and use initiative as part of a team or independently.

Benefits

• The company describes a culture that celebrates contributions and encourages personal and professional growth.
• The company describes a collaborative environment that values team members’ input.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED