Maître d' - The Club Bar
About The Position
The Club Bar is seeking a full-time Maître d' with genuine warmth and a strong sense of hospitality. The role delivers personalized luxury service by anticipating guest needs, recognizing guests and VIPs, building relationships, and responding to concerns. It oversees reservations, seating, VIP arrivals, and walk-in guests to maintain efficient table management and an exclusive, welcoming Club Bar experience. The Maître d' upholds Peninsula service standards and the venue's refined atmosphere, coordinates with the Bar Manager, service team, and hotel departments, supports colleagues, maintains accurate guest records, and contributes to operational efficiency and revenue objectives while preserving service quality. The position is based at The Peninsula Beverly Hills. The hourly rate is $27.00–$30.00.
Requirements
- Previous experience in luxury hotels, upscale restaurants, lounges, or comparable hospitality environments.
- Strong understanding of luxury hospitality standards, formal service etiquette, and personalized guest engagement.
- Excellent communication and interpersonal skills, including the ability to interact confidently and professionally with discerning clientele.
- Ability to build guest relationships, manage competing priorities, and resolve concerns with discretion.
- Strong organizational skills and attention to detail.
- Availability to work evenings, weekends, and holidays based on business needs.
- Must be eligible to work in the United States if hired.
Nice To Haves
- Experience in a Maître d', host, guest relations, or reservations role.
- Familiarity with reservation and seating management systems.
Responsibilities
- Anticipate guest needs, recognize guests and VIPs, build lasting relationships, and resolve guest concerns.
- Oversee reservations, seating arrangements, VIP arrivals, and walk-in guests to ensure seamless service and efficient table management.
- Maintain an exclusive and welcoming Club Bar experience and uphold the Peninsula's service standards through polished presentation, professional etiquette, discretion, and attention to detail.
- Maintain the Club Bar's refined atmosphere and promptly address service or ambiance concerns.
- Coordinate guest preferences and service priorities with the Bar Manager, service team, and hotel departments.
- Support colleagues in delivering luxury hospitality.
- Maintain accurate guest records.
- Contribute to operational efficiency and revenue objectives without compromising service quality.
Benefits
- 100% company-paid medical, dental, and vision coverage
- Paid time off
- Complimentary employee meals
- Complimentary onsite car parking
- Complimentary onsite bicycle parking
- Bus transit reimbursement
- Complimentary uniform laundering
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
