Maitre D | Full-Time | Lucas Museum of Narrative Art

Oak View Group•Los Angeles, CA

About The Position

The Maître D serves as the face of the restaurant and creates an exceptional first and last impression for members, guests, and VIP patrons. The role oversees guest arrivals, reservations, seating, and dining-room flow while delivering personalized hospitality. Working closely with restaurant leadership, the Maître D anticipates guest needs, recognizes member preferences, and ensures each dining experience reflects the venue’s standards of excellence. The position pays $24.00–$26.00 per hour. Full-time benefits include health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off, including vacation days, sick days, and 11 holidays. The position is scheduled to remain open until February 5, 2027.

Requirements

High school diploma or equivalent.
Two to three years of experience in fine dining, luxury hospitality, private clubs, hotels, or upscale restaurants.
Exceptional guest-service and hospitality skills.
Professional appearance and polished communication style.
Strong organizational and multitasking abilities.
Ability to remain composed and solution-oriented in a fast-paced environment.
Strong interpersonal skills and ability to build lasting relationships with members and guests.
Knowledge of fine-dining etiquette and luxury service standards.
Proficiency with reservation software and Microsoft Office applications.
Ability to stand and walk for extended periods.
Ability to lift heavy objects; frequent walking, reaching, bending, and light lifting are also required.
Ability to work evenings, weekends, holidays, and special events.

Nice To Haves

Previous leadership or supervisory experience in front-of-house operations.
Experience with reservation management systems such as OpenTable, SevenRooms, Resy, or similar platforms.

Responsibilities

Welcome members, guests, VIPs, and visitors with warmth, professionalism, and personalized service.
Manage the reservation system, guest seating, and dining-room flow to support efficiency and a positive guest experience.
Escort guests to tables and introduce them to their server when appropriate.
Build relationships with regular guests by recognizing their preferences, special occasions, and dining history.
Handle guest requests, concerns, and special accommodations professionally and discreetly.
Ensure guests receive attentive, personalized service throughout their visit.
Coordinate seating assignments to balance server sections and optimize table turnover without compromising service quality.
Communicate with managers, servers, bartenders, and culinary staff about table status and guest needs.
Monitor dining-room activity to ensure service standards are consistently met.
Help maintain the appearance and readiness of the dining room before, during, and after service.
Manage reservations using the restaurant reservation platform; maintain accurate guest profiles, notes, and special requests.
Answer incoming calls and respond professionally to reservation inquiries.
Coordinate large parties, private dining reservations, and VIP experiences with restaurant management.
Confirm reservations and communicate special arrangements to the appropriate teams.
Guide and support hosts and hostesses during service.
Assist with training front-of-house team members on hospitality standards and guest engagement.
Work with restaurant leadership to improve service standards and guest satisfaction.
Lead by example through professionalism, attention to detail, and exceptional hospitality.
Maintain a clean, organized, and welcoming entrance, reception area, and host stand.
Ensure compliance with company policies, food safety regulations, and workplace standards.
Support special events, wine dinners, private functions, and member-exclusive experiences as needed.