Host | Full-Time | Lucas Museum of Narrative Art

Oak View Group • Los Angeles, CA

4d

About The Position

The Host is the first point of contact for guests and helps create a warm, welcoming, and memorable dining experience. The role is responsible for greeting guests, managing reservations and waitlists, coordinating seating, and supporting the flow of service within the restaurant or dining venue. The Host provides hospitality while ensuring efficient seating and communication between front-of-house and culinary teams.

Requirements

• Outstanding customer service and interpersonal skills.
• Excellent communication and telephone etiquette.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to work collaboratively as part of a team.
• Ability to work evenings, weekends, holidays, and special events.
• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy objects occasionally.
• Frequent walking, reaching, and bending.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous customer service or restaurant host experience preferred but not required.
• Experience in hospitality, hotels, restaurants, private clubs, performing arts venues, or entertainment venues is a plus.
• Basic computer and reservation system experience preferred.

Responsibilities

• Welcome guests with a friendly, professional, and engaging demeanor.
• Manage reservations, walk-in guests, and waitlists using the restaurant reservation system.
• Escort guests to their tables and provide menus as appropriate.
• Answer guest questions about menu offerings, restaurant amenities, and venue information.
• Thank guests upon departure and invite them to return.
• Coordinate seating assignments to maximize efficiency while maintaining excellent guest service.
• Communicate with servers, managers, and culinary staff regarding table status and guest needs.
• Monitor dining room activity to support smooth service flow and balanced server sections.
• Maintain accurate wait times and inform guests about seating availability.
• Assist in preparing the dining room before service and resetting tables as needed.
• Answer telephone calls and assist guests with reservations and general inquiries.
• Update reservation systems with accurate guest information and special requests.
• Maintain organized guest lists and seating charts.
• Assist with administrative duties related to guest services as assigned.
• Assist servers by delivering water, menus, or other guest amenities as needed.
• Help maintain the cleanliness and appearance of the host stand, lobby, and entrance areas.
• Support special events, private dining functions, and VIP guest experiences.
• Collaborate with front-of-house team members to provide an exceptional dining experience.
• Follow company policies, health regulations, and food safety standards.
• Maintain a clean, organized, and safe work environment.
• Practice responsible guest service and maintain professionalism at all times.

Benefits

• Health, dental, and vision insurance.
• 401(k) savings plan.
• 401(k) matching.
• Paid time off, including vacation days, sick days, and 11 holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED