Cafe Manager | Full-Time | Lucas Museum of Narrative Art

Oak View Group • Los Angeles, CA

1d

About The Position

Oak View Group is seeking a hands-on Café Manager to lead daily guest service and front-of-house operations at the Lucas Museum of Narrative Art in Los Angeles. The café has seven culinary concepts operating simultaneously in a fast-paced, high-volume environment. The manager will own front-of-house execution, build and lead a strong team, maintain clear operating systems, and work closely with café culinary leadership to deliver consistent quality and efficient service. The role serves museum visitors, members, and the local community, and offers the opportunity to shape service standards and strengthen the operation.

Requirements

• 3–5+ years of hospitality experience, including at least 2 years in a supervisory or management role in a high-volume café, restaurant, or food hall.
• Proven ability to manage teams and lead service across multiple stations or concepts.
• Strong scheduling skills and understanding of labor budgets, productivity, and sales reporting.
• Experience with POS or self-checkout systems, payment procedures, and cash controls.
• Exceptional organization, clear communication, and ability to make thoughtful decisions under pressure.
• High accountability, urgency, and attention to detail, with a practical approach to problem-solving.
• Knowledge of food safety and sanitation practices and ability to obtain required certifications.
• Availability to work weekends, holidays, and evenings as business needs require.

Nice To Haves

• Experience in food halls, museums, hotels, cultural venues, or other large-scale hospitality operations.
• Experience building or strengthening a new operation.

Responsibilities

• Manage daily café operations, from opening readiness through service and closing.
• Oversee service flow across food stations, checkout, and dining areas, anticipating demand and adjusting team deployment in real time.
• Set a warm, attentive hospitality standard and resolve guest concerns professionally and with sound judgment.
• Recruit, onboard, train, coach, and hold a diverse front-of-house team accountable.
• Build schedules around sales and attendance patterns; manage coverage, breaks, timekeeping, and labor productivity.
• Partner with café chefs on station readiness, replenishment, menu knowledge, and accurate allergen communication.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off, including vacation days, sick days, and 11 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed