Maitre D'

RB Holdings • New York, NY

12d • Onsite

About The Position

Maxime’s, a private members club on Manhattan’s Upper East Side, is seeking an experienced, polished, and hospitality-driven Maître D' for its reception team. Reporting to the Reception Manager, this role creates exceptional first and last impressions, manages reservations and guest flow, and helps ensure a seamless dining experience for members and guests. The position calls for a warm, confident presence, strong attention to detail, and a commitment to personalized service at a high level.

The Maître D' is a key point of contact for members and guests and contributes to the elevated service experience that defines the club. The role also supports reception and hosting team development and collaborates with operational teams to create memorable experiences. The position involves regular standing and walking, with occasional lifting. Reasonable accommodations will be made for qualified individuals with disabilities.

Requirements

• At least 2 years of experience as a Maître D', Head Host, Reception Supervisor, or in a similar guest-facing role in fine dining, a luxury hotel, private club, or hospitality venue.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Professional appearance and polished demeanor.
• Experience using reservation management systems.
• Ability to handle confidential information discreetly.
• Strong problem-solving skills and a guest-first mindset.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Welcome members and guests warmly, graciously, and professionally.
• Manage reservations, seating arrangements, waitlists, and table allocations to support guest experience and operational efficiency.
• Maintain knowledge of member preferences and special requests.
• Coordinate with Reception, Floor Managers, and service teams to support guest flow and communication.
• Handle guest inquiries, requests, and concerns professionally and discreetly.
• Recognize and appropriately address members and guests.
• Review reservations, guest lists, special occasions, and function sheets before service.
• Maintain accurate reservation records and guest notes in the reservation system.
• Uphold club service standards, policies, and member experience expectations.
• Support the training and development of reception and hosting team members.
• Build positive relationships with members and guests and anticipate their needs.
• Complete additional duties assigned by management.
• Keep reception and entrance areas impeccably maintained and presented.
• Monitor arrivals to maintain a welcoming and elegant atmosphere.
• Help maintain appropriate lighting, music, and front-of-house presentation standards.
• Work with operational teams to create memorable, personalized experiences.

Benefits

• Comprehensive benefits plan including medical, dental, vision, and life insurance.
• Generous paid time off, including vacation and personal days.
• 401(k) retirement savings plan with company match.
• Pre-tax commuter benefits.
• Work-life and wellness platform.
• Retail, restaurant, and activities discounts.
• Freshly prepared staff meal on each shift.
• Uniform and dry cleaning provided.
• Additional exclusive perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed