M365 Technician (Information Systems Specialist 6)

State of Oregon • Salem, OR

18h • $6,523 - $10,457 • Hybrid

About The Position

We are hiring two (2) Permanent M365 Technicians. This recruitment may be used to fill future vacancies. In this role, you will administer and support the agency’s Microsoft 365 GCC environment to ensure secure, reliable daily operations across core services (Exchange Online/Outlook, Teams, SharePoint/OneDrive, and Entra ID). You’ll apply established governance, security/compliance, and licensing standards; resolve incidents and requests; and implement approved changes—escalating complex work to engineering staff as needed.

Requirements

• Five (5) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND three (3) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
• A Bachelor's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
• Managing incidents, changes, and problems related to core M365 services such as Exchange Online/Outlook and SharePoint Online & Teams for US government environments
• Establishing and configuring Endpoint Management solutions such as Hybrid-join, Intune, and Defender for US government environments

Nice To Haves

• Identity & Access Management (AD, Entra ,MFA, SSO, Windows Hello)
• Cost Management & Licensing
• Troubleshooting & customer support (ITSM)
• Automation & Scripting (Powershell, Autopilot, Copilot, Power Automate)
• Hands-on Microsoft 365 operational experience under enterprise standards.

Responsibilities

• Manage mailboxes, distribution groups, transport rules, Teams policies, meeting settings, SharePoint site permissions, and OneDrive lifecycle tasks.
• Implement and maintain Conditional Access and MFA configurations consistent with agency standards.
• Manage endpoint configurations and policies for Windows-based workstations and Apple/Android mobile devices.
• Ensure all endpoints are continually updated, secured, and function as expected.
• Triage tickets, troubleshoot user issues, document resolutions/runbooks, and process routine changes within established change control procedures; escalate nonroutine or design level items to senior engineers.
• Execute and monitor data protection and compliance controls (e.g., Purview DLP/labels) and endpoint/email security policies (e.g., Defender), responding to alerts and remediating findings according to agency practices.
• Support identity lifecycle activities in Entra ID/Active Directory, including user provisioning, group/role assignments, access reviews, and license administration aligned to governance and least privilege principles.
• Use PowerShell, Autopilot, Copilot, and Power Platform (Power Automate/Power Apps/Power BI) to automate repetitive administrative tasks, improve service health, and standardize operational procedures.
• Maintain accurate documentation, SOPs, and configuration baselines; provide clear communications and handoffs to Service Desk and peer administrators to support continuous operations.

Benefits

• paid time off
• 12 holidays
• 3 personal days
• short and long term disability benefits
• comprehensive employee benefits
• choice of medical plans
• vision plan
• life insurance
• child care flexible spending account
• employee assistance program
• Pension plan
• deferred comp
• flexible spending accounts for healthcare and dependent care
• employee recognition events
• agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree