M365 Administrator (Information Systems Specialist 7)
About The Position
This recruitment may be used to fill future vacancies. In this role, you will serve as an advanced Microsoft 365 administrator responsible for owning complex service level issues, implementing platform wide configurations, and improving operational maturity across the M365 GCC environment. You will work independently on advanced troubleshooting, develop repeatable processes, and partner closely with Engineers on architecture driven initiatives. You will also mentor staff, guide operational standards, and ensure secure and reliable delivery of enterprise collaboration and identity services. This is accomplished in part by, but not limited to: Advanced Tenant & Service Engineering: Configure, optimize, and troubleshoot complex Microsoft 365 GCC services; including Exchange Online transport and routing scenarios, Teams/SharePoint cross service integrations, Conditional Access edge cases, and advanced identity lifecycle workflows. Escalation point for operational break/fix work requiring deeper analysis. Advanced Automation & Scripting: Build reusable automation for complex processes using PowerShell, Auto Pilot, Copilot, & Power Platform. Improve reliability, reduce manual workload, and expand operational intelligence. Identity & Access Management experience: Configure, monitor, and govern user setup processes and ongoing permissions with Entra, MFA, Conditional Access, and Windows Hello. Work to continually improve the user experience while achieving all security hardening requirements. Endpoint Management experience: Deploy and configure endpoint management systems such as hybrid-join, Intune, Defender, and Autopilot while optimizing how user computers and mobile devices are securely managed, with the goal of reducing operational overhead via automation. Cost Management, Compliance, & Licensing: Implement new cost governance policies, ensure cost controls are maintained, ensure compliance controls are maintained, and govern appropriate usage of all licenses as defined by architects and program leadership. Validate enforcement, remediate violations, and improve monitoring processes to reduce operational risk. Operational Leadership & Mentorship: Mentor technicians, guide best practices, review complex changes, and provide technical leadership in incident response and change planning.
Requirements
- Six (6) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
- An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND four (4) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
- A Bachelor's degree in Information Technology, Computer Science, or related field AND two (2) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
- Master's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration
- Experience in Core Microsoft 365 GCC administration must include establishing and configuring all aspects of Exchange Online for US government environments.
- Submit a copy of all transcripts to receive credit for college degrees or coursework.
- Transcripts must include name, coursework and indicate that a degree was obtained.
- Complete I-9 documentation and confirm authorization to work in the United States.
- Applicants will be required to complete I-9 documentation and confirm authorization to work in the United States.
Nice To Haves
- Automation & Scripting (Powershell, Autopilot, Copilot, Power Automate)
- Cost Management, Compliance, & Licensing
- Identity & Access Management (Entra, MFA, Conditional Access, Windows Hello)
- Endpoint Management (Hybrid-join, InTune, Defender, Autopilot)
- Collaboration & Leadership (Project delivery, Operational handoff)
- Expertise managing Exchange Online
Responsibilities
- Serve as an advanced Microsoft 365 administrator responsible for owning complex service level issues, implementing platform wide configurations, and improving operational maturity across the M365 GCC environment.
- Work independently on advanced troubleshooting and develop repeatable processes.
- Partner closely with Engineers on architecture driven initiatives.
- Mentor staff and guide operational standards.
- Ensure secure and reliable delivery of enterprise collaboration and identity services.
- Configure, optimize, and troubleshoot complex Microsoft 365 GCC services, including Exchange Online transport and routing scenarios, Teams/SharePoint cross service integrations, Conditional Access edge cases, and advanced identity lifecycle workflows.
- Act as an escalation point for operational break/fix work requiring deeper analysis.
- Build reusable automation for complex processes using PowerShell, Auto Pilot, Copilot, & Power Platform.
- Improve reliability, reduce manual workload, and expand operational intelligence.
- Configure, monitor, and govern user setup processes and ongoing permissions with Entra, MFA, Conditional Access, and Windows Hello.
- Deploy and configure endpoint management systems such as hybrid-join, Intune, Defender, and Autopilot.
- Implement new cost governance policies, ensure cost controls are maintained, ensure compliance controls are maintained, and govern appropriate usage of all licenses.
- Validate enforcement, remediate violations, and improve monitoring processes to reduce operational risk.
- Mentor technicians, guide best practices, review complex changes, and provide technical leadership in incident response and change planning.
Benefits
- paid time off
- 12 holidays
- 3 personal days
- short and long term disability benefits
- comprehensive employee benefits
- choice of medical plans
- vision plan
- life insurance
- child care flexible spending account
- employee assistance program
- Pension plan
- deferred comp
- flexible spending accounts for healthcare and dependent care
- employee recognition events
- agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
