Management Information Systems Specialist

Eckerd Connects • Albuquerque, NM

2h

About The Position

The Management Information Systems Specialist reports to the F&A Director and is an hourly, non-exempt position. This role supports and manages the implementation and ongoing operation of networks, computers, and software applications. The specialist helps identify, analyze, and clarify problems with SPAMIS, CMI, OASIS, EPMS and other Data Center systems. They work with the Job Corps Data Center (JCDC) to resolve ongoing problems and provide ongoing technical support for Campus staff and students, including software/application and hardware support. This role will also interface with other 3rd party resources to facilitate support and assist with coordination of field service and other technology implementation projects.

Requirements

• A minimum of 3-years demonstrated technical competence supporting: Windows 7, 8, & 10, hardware (desktops, laptops, mobile devices/tablets, servers), Microsoft Office suite, and standard packaged software solutions.
• Minimum of Three to five years’ work-related experience providing support to SMB end-users in a formal ITSM Support environment.
• Experience in local and wide area networks, including Cisco and Ubiquity, switches and WAPs, Windows Desktop Operating Systems, PowerShell and both command-line and GUI interface applications utilized in support of networking hardware
• Experience with Citrix Virtual Apps & Desktop Services.
• Knowledge and use of Veritas backup application, network devices (switches, routers, etc.) and architecture.
• In-depth knowledge of DNS, TCP/IP, routing, remote access, and remote file systems.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
• Employment is contingent upon successful completion of a nationwide criminal background check.

Nice To Haves

• Highly desired technical skills: experience supporting Remote Connectivity, Citrix Virtual Apps & Desktop Services, VOIP phone system, Active Directory, Windows 7, 8 & 10 OS, Office 365 for Business (Outlook, Excel, etc.)
• Related Microsoft and/or Industry Standard Support and Technical Fundamentals certifications desired.
• Valid driver’s license in the state of employment with an acceptable driving record preferred.

Responsibilities

• Supports and manages the implementation and ongoing operation of networks, computers, and software applications.
• Helps identify, analyze, and clarify problems with SPAMIS, CMI, OASIS, EPMS and other Data Center systems.
• Works with the Job Corps Data Center (JCDC) to resolve ongoing problems and provide ongoing technical support for Campus staff and students, including software/application and hardware support.
• Interfaces with other 3rd party resources to facilitate support and assist with coordination of field service and other technology implementation projects.

Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed