M365 Product Support Specialist (Infrastructure Spec 2)

State of Ohio • Columbus, OH

8d • Onsite

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through various programs including Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

Requirements

• Option 1: 48 months combined work experience in any combination of the following: Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains; 12 months work experience in specified primary technology (Office Productivity Suite).
• Option 2: Completion of associate core program in computer science or information systems; 30 months combined work experience in any combination of the following: Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains; 12 months work experience in specified primary technology (Office Productivity Suite).
• Option 3: Completion of undergraduate core program in computer science or information systems; 24 months combined work experience in any combination of the following: Installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains; 12 months work experience in specified primary technology (Office Productivity Suite).
• Option 3 Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Provide front-line support for Microsoft 365 apps and services, including troubleshooting Outlook, Teams, SharePoint, and Office issues, and guiding users on core features and best practices.
• Monitor service health, report issues, manage licenses and basic configurations, and maintain user, contact, distribution list, and Microsoft 365 group information.
• Maintain SharePoint sites by updating content, navigation, libraries, lists, permissions, metadata, templates, and performing routine audits and cleanup.
• Support Power Platform by assisting with basic Power Apps development, creating simple Power Automate flows, guiding citizen developers, testing solutions, and maintaining component libraries and documentation.
• Create and maintain user guides, knowledge articles, training materials, tutorials, and communications on new features, service updates, and best practices.
• Track service metrics, usage, and adoption; generate routine reports; support compliance data collection, security monitoring, and maintain service catalogs.
• Support M365 governance by communicating policies, ensuring adherence to standards, contributing to governance documentation, and assisting with governance-related projects and reviews.
• Stay current on Microsoft 365 roadmap updates and governance policies to support informed decision-making and user guidance.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree