LVN Patient Care Coordinator - In Office Position

Be Healthy at Home•San Antonio, TX

4d•Onsite

About The Position

The LVN Patient Care Coordinator works in an in-office position under the direction of the RN. The role coordinates care among practitioners, patients, and field and office staff, and communicates effectively with patients, family members, Agency team members, and other healthcare professionals. The coordinator triages patient phone calls and works with the Scheduler to arrange PRN visits when needed. The position handles practitioner verbal orders and external orders, transcribing them into the EMR. Under RN direction, the coordinator provides nursing interventions and patient and caregiver education, prepares patients and caregivers for discharge from services, and implements infection control measures. The role also reviews incoming referrals, coordinates referral decisions and staffing capacity with the Scheduler and Branch Director, and works with Account Executives, referral partners, patients, and certifying practitioners to obtain required referral components. The coordinator participates in Agency-sponsored in-services, maintains or improves competency, contributes to the Agency’s QAPI program, and promotes the Agency’s philosophy and administrative policies. Patient visits may be performed as needed, and the role participates in the Intake on-call rotation.

Responsibilities

Triage patient phone calls under the direction of the RN and collaborate with the Scheduler to arrange PRN visits when necessary.
Coordinate care among practitioners, patients, and field and office staff.
Communicate with patients, family members, Agency team members, and other healthcare professionals.
Obtain practitioner verbal orders when necessary and transcribe them into the EMR; receive and transcribe external orders into the EMR.
Provide nursing interventions and patient and caregiver education under the direction of the RN.
Prepare patients and caregivers for discharge from services.
Implement infection control measures to protect staff and patients.
Conduct clinical review of incoming referrals and coordinate with the Scheduler regarding staffing capacity and with the Branch Director regarding potentially declined referrals.
Communicate with Account Executives, referral partners, patients, and certifying practitioners to obtain required referral components.
Participate in Agency-sponsored in-services and maintain or improve competency.
Participate in the Agency’s QAPI program.
Promote the Agency’s philosophy and administrative policies.
Perform patient visits as needed.
Participate in the Intake on-call rotation.