LVN-Clinical Office Practice Manager

Eisenhower Health•Rancho Mirage, CA

1d•$37 - $56

About The Position

The LVN-Clinical Office Practice Manager plans, organizes, and directs the essential patient care functions of the practice and provides direction and supervision to front- and back-office staff. The role is in the Sleep Medicine Clinic, is full-time, and has an 8-hour day shift totaling 40 hours. The position reports to the Chief Administrative Officer and supervises office staff. Patients served include adolescents, adults, and geriatric patients; the role has a high potential for blood-borne pathogen exposure. The manager oversees patient throughput and clinic operations, maintains accurate patient-care documentation, manages staffing and payroll processes, and monitors quality improvement, safety, supplies, productivity, and billing processes. The role also supports patient care as needed, develops staff through coaching and education, coordinates with external physicians’ offices, and works to maintain employee, patient, and physician satisfaction.

Requirements

Graduate of an accredited Licensed Vocational Nurse program if hired after March 1, 2025.
California Licensed Vocational Nurse (LVN) license.
American Heart Association BLS certification.
Two years of experience in an outpatient clinic or physician clinic setting.
Ability to adapt quickly to changing priorities and unexpected situations.
Ability to analyze issues, identify root causes, and develop solutions.
Ability to communicate clearly and accurately with patients, healthcare professionals, and staff.
Ability to coordinate and integrate healthcare service offerings.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to delegate effectively, optimize team productivity, and align work with organizational goals and objectives.
Ability to foster a cooperative and supportive work environment and promote teamwork and morale.
Ability to lead by example with integrity, transparency, and accountability.
Ability to prioritize tasks and manage time efficiently to meet deadlines.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications.
Ability to work collaboratively in a multidisciplinary team.
Knowledge of Joint Commission, State DPH, or other accreditation standards of care.
Knowledge of patient-care standards of care relevant to the services provided in the practice.
Self-starter with the drive to take action without prompting.
Written and verbal communication skills.

Nice To Haves

Leadership experience.
Experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic, or medical practice setting.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; address compliance questions or concerns and report suspected violations.
Supervise patient throughput and ensure efficient systems are in place; participate in patient care as backup to nursing and other clinical staff.
Ensure accurate documentation of patient care.
Prepare and maintain staff work schedules consistent with budgeted productivity standards.
Manage staff, including coaching, counseling, hiring, training, timely evaluations, and consistent employee improvement plans when needed.
Review and approve timekeeping and payroll processes.
Coordinate and report quality-improvement monitoring criteria and metrics, and create improvement action plans.
Maintain appropriate inventory of patient-care and non-patient-care supplies.
Use productivity, overtime, and meal-penalty reports to manage day-to-day clinic operations.
Monitor the environment of care daily, correct safety issues where possible, report issues outside direct control, and follow up on their resolution.
Facilitate employee in-services and continuing education.
Report patient, provider, staff, and visitor issues or problems to the Chief Administrative Officer in a timely manner.
Ensure a high level of employee, patient, and physician satisfaction.
Manage external communication with other physicians and their office staff to monitor and ensure service quality and satisfaction.
Ensure billing processes are followed and coding and documentation are sent to Patient Financial Services on time.
Ensure efficient productivity and sufficient financial resources, including reserves for current and projected financial requirements.
Facilitate cross-training of staff to provide adequate office coverage.
Complete special projects as assigned.
Role-model the organization’s values.
Comply with and ensure adherence to office-wide and hospital-wide performance excellence standards.
Perform other duties as assigned.