Luxury Customer Service Representative

Hendrick • East Independence, MO

21d • Onsite

About The Position

Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte. This role is built on a culture of People Development and Servant Leadership, offering 12 weeks of paid training and opportunities for leadership development through internal promotion. The position involves providing exceptional concierge-level service via phone, text, and email to customers of luxury dealerships.

Requirements

• Strong verbal communication skills and a warm, professional phone presence
• Comfortable multitasking in a fast-paced, tech-enabled environment
• Computer and email proficiency
• A positive, competitive, and team-oriented attitude
• Availability Monday–Saturday within the 7:30 am–6:00 pm window
• Must successfully complete a background check, MVR, and pre-employment drug screen

Responsibilities

• Deliver exceptional concierge-level service via phone, text, and email
• Schedule service and sales appointments for our luxury dealerships
• Follow up on appointment outcomes to ensure a seamless customer experience
• Log all customer interactions accurately in our Dealership Management System
• Collaborate with teammates to maintain a positive, supportive team environment
• Participate in ongoing training and development through Hendrick University

Benefits

• Medical, dental, vision, and prescription coverage
• Basic life insurance + supplemental life, short- and long-term disability options
• 401(k) with company match
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Comprehensive employee recognition programs
• The Ricky Hendrick College Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed