Luxury Concierge - 38068

Harvard•Manhattan, NY

5d•$33•Onsite

About The Position

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly. Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Requirements

Minimum of 5-10 years of experience in hospitality.
Associate's or Bachelor's degree in Hospitality Management, Communications, Business Administration , or a related field.
Experience in a Class A commercial office building, luxury residential property, five-star hotel, or corporate environment .
Knowledge of local attractions, dining establishments, transportation options, and area resources.
Experience supporting VIP guests, executive leadership, or high-profile clientele .
Exceptional customer service and interpersonal skills with the ability to interact professionally with guests, tenants, executives, and visitors.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Proven ability to provide a high-touch, hospitality-driven experience in a fast-paced environment.
Excellent problem-solving and conflict resolution skills with the ability to address concerns promptly and effectively.
Strong organizational and multitasking abilities , with the capability to prioritize competing requests and responsibilities.
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) and the ability to quickly learn visitor management and property management systems.
Experience using visitor registration systems, appointment scheduling platforms, or front desk software.
Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive information and interacting with high-profile individuals.
Demonstrated reliability with a strong work ethic, punctuality, and attendance record .
Professional appearance and demeanor consistent with a luxury hospitality environment .
Ability to work independently while also collaborating effectively as part of a team.
Strong attention to detail and commitment to maintaining accuracy in records, communications, and guest interactions .
Ability to remain calm and professional during emergencies, high-volume periods, and challenging situations.
Flexible availability to work various shifts, including evenings, weekends, holidays, and overtime, as business needs dictate .
Ability to stand and walk for extended periods throughout the workday.
Previous contract security, law enforcement, military, customer service experience helpful

Responsibilities

Maintain a professional demeanor while aiding customers, employees, visitors, and guests
Maintain a visible presence in the facility / building assigned
Monitor the environment, with the ability to detect suspicious and unsafe activity
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
Greet customers, visitors, staff, tenants, guests in a professional manner always
Answers questions and assists guests and employees in a customer focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter property and monitor entrances and exits
Know the facility / building policies and procedures, and enforce them within the required limits
Perform required patrols of designated areas on foot or in vehicle
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed