Lumber Yard - Full Time - Sonoma
About The Position
The Lumber Yard team member works at Friedman’s Sonoma retail store, supporting customers with product questions, locating merchandise, and completing inquiries, quotes, and orders. The role focuses on courteous, efficient customer service and project-oriented sales, including demonstrating products and sharing relevant product and promotional information. Team members may operate equipment such as pallet jacks, forklifts, order pickers, saws, and other specialty equipment as needed. This is a non-exempt position with hours based on retail needs, Sunday through Saturday.
Requirements
- High school diploma or equivalent.
- Experience qualifying customer needs and handling customer situations.
- Strong knowledge of technology and ability to learn new systems effectively and efficiently.
- Knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.
Nice To Haves
- One or more years of experience in a retail environment is preferred.
Responsibilities
- Answer customer questions about merchandise location, price, and use.
- Serve customers in the assigned area and respond to phone inquiries accurately and courteously.
- Maintain and expand product knowledge and familiarity with merchandise locations throughout the store.
- Help customers find products, including walking them to the appropriate department and locating products personally or with assistance.
- Use the computer system to handle customer inquiries, quotes, and orders as needed.
- Determine customer needs by locating requested products or offering related or substitute items.
- Sell products and close project-oriented sales by demonstrating products and presenting promotional information and product details.
- Serve multiple customers in a friendly, efficient, and effective manner.
- Operate equipment as needed, including pallet jacks, forklifts, order pickers, saws, and specialty equipment.
Benefits
- Employee discount on merchandise.
- Eligibility for a discretionary store bonus.
- 401(k).
- Tuition reimbursement.
- Team Member of the Quarter opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
