Tom Kelley Buick GMC/Cadillac Lube Technician

Kelley Automotive Group LLC•Fort Wayne, IN

2d•Hybrid

About The Position

The Lube Technician is responsible for performing oil changes and lube work, selling additional services, and ensuring customer satisfaction in accordance with dealer guidelines and standards. This role contributes to the profitability of the service department.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license and a good driving record.
Excellent communication skills.

Nice To Haves

Sales and supervisory experience preferred.
ASE training and Certification desired.

Responsibilities

Perform oil changes and lube work.
Sell additional services needed.
Provide customer satisfaction in accordance with dealer guidelines and standards.
Contribute to service department profitability.
Maintain customer satisfaction indexes at levels set by dealer and factory.
Provide timely, quality service the first time.
Resolve customer problems with the service they received in a quick, and courteous manner.
Receive repair orders and take vehicle to and from assigned work areas.
Perform work as outlined on the repair order with efficiency and accuracy.
Perform work in accordance with dealership and factory standards.
Communicate with parts department to obtain needed parts.
Save and tag parts if the job is under warranty or if requested by customer.
Examine vehicle to determine if additional safety or service work is needed.
Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
Maintain cleanliness of customer’s car.
Keep shop area neat and clean.
Responsible for all dealership tools and their maintenance.
Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
Attend factory sponsored training classes.
Attend safety related training classes.
Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability.
Assist service advisors or others to resolve customer complaints.
Maintain open communication with parts department to ensure prompt service for customer.
Assist sales department in the sales of new and used vehicles when appropriate.