Lube Assistant Manager - 19th Ave

What The Role • Phoenix, AZ

4d • Onsite

About The Position

The Lube Assistant Manager oversees the quality, customer relations and satisfaction, facility maintenance, employee relations and development, training and coaching, purchasing, and cost controls for the oil and lube department at a full-service location. The role combines supervision of department operations with hands-on vehicle maintenance tasks. The manager works closely with the General Manager and Site Operations Team, supports company initiatives, and helps ensure a safe, clean, organized, and positive experience for employees and customers. The position requires outdoor work in all weather conditions and a flexible full-time schedule that may include days, evenings, weekends, and holidays.

Supervisory duties include directing operations, interviewing and hiring, training and developing Lube Technicians, setting performance expectations, assessing performance, coaching employees, delegating when appropriate, and motivating the team to complete tasks effectively. The manager also maintains quality control, customer care, scheduling and labor cost controls; facilitates and assesses damage claims; communicates with employees, customers, peers, and management; and ensures compliance with safety procedures and applicable laws, rules, regulations, and company policies.

Operational duties include draining and changing vehicle oil, correctly disposing of used motor oil, topping off engine fluids, replacing filters, inspecting vehicles for maintenance and repair needs, following shop and vehicle safety protocols, completing work orders, and communicating relevant information to customers. The role also involves assisting customers, keeping the property clean and organized, and carrying out other assigned duties.

Requirements

• At least 1.5 to 2 years of management experience.
• High school diploma or GED.
• Experience leading and developing a team in a high-sales environment.
• Strong background in sales and customer service.
• Excellent communication, problem-solving, and organizational skills.
• Must be at least 18 years old.
• Hands-on, results-driven mindset and commitment to excellence.
• Ability to successfully pass a pre-employment, post-offer criminal background check.
• Ability to transfer to other locations within the designated district.
• Ability to work a flexible, full-time schedule, including days, evenings, weekends, and holidays.
• Ability to work outdoors in all weather conditions.
• Ability to perform prolonged periods of standing and walking, manual tasks, and equipment operation, and maintain stamina and endurance throughout the shift.

Nice To Haves

• Previous sales and customer service experience.
• Car wash, retail, or hospitality experience.
• Strong sales and customer service background focused on membership-based models.
• Technical automotive training.
• Professional appearance.
• Clear and concise communication.

Responsibilities

• Direct and supervise operations of the oil and lube department.
• Work closely with the General Manager and Site Operations Team.
• Perform departmental opening and closing duties according to designated procedures.
• Work outdoors in all weather conditions.
• Ensure a safe environment for employees and customers, follow safety procedures, and report safety or maintenance issues to management.
• Maintain quality control for the overall customer experience, products, and services, as well as scheduling and labor cost control in relation to historical performance and seasonality.
• Interview, hire, train, and develop Lube Technicians; set performance expectations, measure performance, and provide training to address performance gaps.
• Communicate effectively with employees, customers, peers, and management.
• Motivate Lube Technicians to complete tasks efficiently and effectively.
• Ensure proper customer care and assist customers with requests.
• Facilitate and assess damage claims.
• Ensure compliance with applicable local, state, and federal laws, rules, and regulations, and company policies.
• Delegate authority to employees when appropriate.
• Support company marketing, promotions, sales, customer service, and talent management initiatives.
• Work a flexible full-time schedule that may include days, evenings, weekends, and holidays.
• Keep the property clean and organized.
• Drain and change vehicle oil and safely dispose of used motor oil.
• Top off vehicle fluids, including transmission and windshield wiper fluid.
• Inspect vehicles to determine maintenance and repair needs and replace filters.
• Follow safety protocols when working in the repair shop and driving vehicles.
• Complete work order forms and communicate relevant information to customers.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for full-time employees after a waiting period.
• Short-term disability, long-term disability, and life insurance options.
• 401(k) eligibility after two months of service.
• Free unlimited car washes.
• Tuition reimbursement.
• Weekly pay.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED