LTL Support Analyst

Priority1•Little Rock, AR

2d•Onsite

About The Position

Priority1 is a full-service logistics company partnering with national and regional truckload and LTL carriers. The LTL Support Analyst supports sales and customers by quoting and building LTL shipments, coordinating pickup and delivery appointments, handling shipment-tracking and customer-service calls, and helping resolve problems. The role works closely with Inside Sales and the LTL team in a fast-paced environment. This is a full-time, on-site position at Priority1’s Little Rock, Arkansas office, with daily in-office attendance and no remote-work option. Performance is measured by shipment-building and quoting accuracy, email-queue efficiency, and positive feedback from Sales. Targets include 99% accuracy and not falling more than 15 minutes behind in the email queue. The goal is to become a sales advocate. The position requires extended periods of sitting and working at a computer, communication primarily by telephone and email, and the ability to manage workload and stress. The company states that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to communicate effectively verbally and in writing, primarily by telephone and email.
Ability to multitask, problem-solve, and prioritize workload.
Organization and record-keeping skills.
Ability to exercise good judgment and make decisions to resolve problems.
Ability to adapt to changes in the work environment, assignments, and priorities.
Ability to work in a fast-paced and potentially stressful environment.
Ability to perform extended periods of sitting and computer workstation use, along with normal walking, bending, twisting, and stretching.
Sight and hearing capability required.

Responsibilities

Accurately quote LTL shipments and help Sales close opportunities.
Build shipments accurately and confirm pickup and delivery appointments.
Communicate accurately in writing and verbally.
Multitask, solve problems, and prioritize the daily workload.
Build relationships with Inside Sales and the LTL team in a fast-paced, potentially stressful environment.
Identify customer needs and maintain a customer-service philosophy.
Handle inbound calls for shipment tracking and customer service.
Use sound judgment and decision-making to offer options and resolve problems.
Adapt to changing work environments, assignments, and priorities.
Meet performance targets for shipment accuracy and email-queue efficiency.

Benefits

Medical insurance premiums paid 100% for employees and dependents.
Dental insurance paid 100% for employees.
Vision insurance.
HSA with employer contributions.
Life insurance.
Short-term disability insurance.
Long-term disability insurance.
401(k) plan.
Profit sharing, with a typical annual contribution of 15% of eligible compensation.
Paid holidays and PTO.
Potential commission upside.