LTL Support Analyst

Priority1•Little Rock, AR

3d•Onsite

About The Position

Priority1 is seeking an LTL Support Analyst to support its logistics operations in a fast-paced, on-site office environment. The role focuses on accurately quoting and building less-than-truckload shipments, supporting Sales opportunities, coordinating pickups and delivery appointments, and providing tracking and customer service by phone. The analyst works closely with Inside Sales and the LTL team, communicates with customers verbally and in writing, and uses sound judgment to identify customer needs, resolve issues, and manage changing priorities. The position is full-time and based in Priority1’s Little Rock, Arkansas office, with daily in-office attendance and no remote work option. Performance is measured against targets of 99% accuracy when building and quoting shipments, staying no more than 15 minutes behind in the email queue, and providing positive support to Sales with the goal of becoming a sales advocate. The job requires extended periods at a computer and sitting, regular communication by phone and email, and the ability to handle stressful situations and occasionally work extended hours. Priority1 describes itself as a full-service logistics company founded in 1995, working with national and regional truckload and LTL carriers and using a transportation management system. The company highlights its employee benefits, financial stability, growth, profit-sharing plan, and office culture.

Requirements

Ability to accurately quote and build shipments.
Strong verbal and written communication skills.
Ability to multitask, solve problems, and prioritize workload.
Customer-service orientation and ability to identify customer needs.
Sound decision-making and judgment skills.
Ability to adapt to a fast-paced environment and changing priorities.
Ability to handle stressful situations and occasionally work extended hours.
Ability to perform extended periods of sitting and computer workstation work.
Ability to walk, bend, twist, and stretch as needed.
Sight and hearing sufficient to perform job functions.
Organization and record-keeping skills.
Comfort communicating primarily by telephone and email.

Responsibilities

Accurately quote LTL shipments and help Sales close opportunities.
Build shipments accurately and confirm pickup and delivery appointments.
Communicate effectively, both verbally and in writing.
Multitask, solve problems, and prioritize workload efficiently.
Build relationships with Inside Sales and the LTL team in a fast-paced environment.
Identify customer needs and maintain a customer-service-focused approach.
Handle inbound calls about shipment tracking and customer service.
Use decision-making skills to offer options and resolve problems.
Exercise good judgment and prioritize projects.
Adapt to changes in the work environment, assignments, and priorities.

Benefits

Medical insurance with premiums paid 100% for employees and dependents.
Dental insurance fully paid for the employee.
Vision insurance.
HSA with employer contributions.
Life insurance.
Short-term disability insurance.
Long-term disability insurance.
401(k) plan.
Profit sharing, with a typical annual contribution of 15% of total eligible compensation.
Paid holidays and PTO.
Competitive salary and commission upside.