LPN/RN - Clinical Triage, PCP (Falmouth)

Cape Cod Healthcare•Falmouth, MA

16h

About The Position

The Clinical Triage role supports patient care by monitoring the Electronic Health Record nurse pool and responding promptly to calls, messages, and In-Basket tasks. The nurse uses clinical judgment and standard triage guidelines to assess patient needs, prioritize urgent matters, determine appropriate levels of care, and schedule or refer patients for appointments, emergency care, and follow-up. The position also provides clinical and office support, including greeting and escorting patients, collecting information and vital signs, reconciling medications, entering accurate information into the electronic health record, assisting with procedures and tests, and carrying out clinician orders. The nurse collaborates with the interdisciplinary team to support continuity of care, patient transitions, and quality improvement, and may float to other MACC practices when required.

Requirements

Ability to read, write, and communicate in English.
For the LPN role: graduation from an accredited Practical Nursing program.
For the RN role: graduation from an accredited school of nursing.
For the LPN role: current Massachusetts Licensed Practical Nurse license.
For the RN role: current Registered Nurse license in the Commonwealth of Massachusetts.
Basic Life Support Certification for Health Care Providers.
Experience with current office technology and proficiency with computer office applications, including Electronic Medical/Health Records and MS Office.
Strong interpersonal, customer service, and time-management skills are specified for the LPN role.

Nice To Haves

A minimum of two years’ experience in a clinical setting is preferred for both the LPN and RN roles.

Responsibilities

Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner.
Triage incoming calls, messages, In-Basket tasks, and walk-in patients according to established protocols; prioritize urgent matters and schedule appointments as needed.
Use nursing judgment and standard triage guidelines to assess patient needs and determine the appropriate level of care.
Collect objective and subjective information, assess patient responses, and determine disposition needs and appropriate available resources.
Refer patients for emergency and follow-up care as appropriate.
Provide clinical support to the team and adjust priorities to meet patient care demands.
Answer phone calls and electronic messages promptly, courteously, and respectfully.
Document calls, encounters, and actions in the patient medical record accurately, completely, and promptly.
Educate patients about the clinics’ community services.
Collaborate with the interdisciplinary care team to support delivery of services and safe transitions of care.
Greet and escort patients to exam rooms; obtain relevant information and vital signs as indicated.
Enter clinical information into the electronic health record and complete medication reconciliation.
Assist clinicians with clinical procedures and additional department-specific tests; advise patients about preparation requirements and keep them informed about visit status and delays.
Help resolve patient concerns by acting as a patient advocate, as appropriate.
Participate in practice and department meetings and trainings to promote continuous improvement and quality patient care.
Stay current with community resources and the healthcare system and participate in self-assessment of skills.
Maintain patient rights and comply with CCHC and HIPAA confidentiality obligations.
Provide clerical and office support as needed, including scheduling, greeting and registering patients, scanning and preparing records, answering calls, taking messages, and faxing.
Float to other MACC practices when required.
Verify and implement clinician orders for testing and procedures, including EKGs, dressing changes, spirometry, and Holter monitors.
Maintain communication and collaboration with the interprofessional team and others to facilitate safe transitions and continuity of care.
Perform other work-related duties and activities as assigned or requested.